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6
0395f6997a8e4836
39
one hundred and twenty two dollars
10
2
agent
37,919
1,710
transfer money
[ "self" ]
0395f6997a8e4836
39
setting that as your transfer amount and what is the source of account is it a savings or checking account
11
2
agent
40,929
4,890
transfer money
[ "question_check", "statement_general", "self" ]
0395f6997a8e4836
28
from my checking account
12
1
caller
46,720
1,380
transfer money
[ "answer_general" ]
0395f6997a8e4836
39
okay
13
2
agent
51,179
930
transfer money
[ "acknowledge" ]
0395f6997a8e4836
39
okay and what is the destination account is it a savings or checking
16
2
agent
55,919
3,690
transfer money
[ "question_check", "acknowledge" ]
0395f6997a8e4836
28
into my savings account
19
1
caller
60,830
1,440
transfer money
[ "answer_general" ]
0395f6997a8e4836
39
one second
21
2
agent
65,219
630
transfer money
[ "statement_instruct", "statement_general", "disfluency" ]
0395f6997a8e4836
39
okay one hundred and twenty two dollars has been transferred from your checking account to your savings account you should find that arrive in about two to three weeks if you want to expedite it you can um give us another call back and we can expedite that for you for a cost and um
25
2
agent
72,579
18,660
transfer money
[ "acknowledge", "statement_instruct", "statement_general", "disfluency" ]
0395f6997a8e4836
39
you can check your email for um notifications on this transfer um hope you have a good experience with our bank and uhm is there anything else you need help with today
29
2
agent
92,059
12,360
transfer money
[ "question_general", "statement_close", "statement_instruct", "statement_general", "disfluency" ]
0395f6997a8e4836
28
no that'll be it thank you
32
1
caller
105,400
1,380
transfer money
[ "answer_dis", "thanks", "statement_close" ]
0395f6997a8e4836
39
thank you for calling harper valley national bank my name is michael
33
2
agent
108,049
2,760
transfer money
[ "thanks", "statement_open", "statement_close" ]
03a17cc36d474151
9
hello this is harper value national bank my name is david how can i help you today
1
2
agent
1,930
4,980
pay bill
[ "question_general", "statement_open" ]
03a17cc36d474151
22
hi my name is david wilson i would like to pay a bill
2
1
caller
10,140
3,180
pay bill
[ "statement_open", "statement_problem" ]
03a17cc36d474151
9
i would be happy to help you with that
3
2
agent
12,800
1,470
pay bill
[ "acknowledge" ]
03a17cc36d474151
9
what is the company name
5
2
agent
14,870
1,230
pay bill
[ "question_check" ]
03a17cc36d474151
22
the company is smart electric
6
1
caller
19,120
2,040
pay bill
[ "answer_general" ]
03a17cc36d474151
9
smart electric
7
2
agent
22,590
1,110
pay bill
[ "acknowledge" ]
03a17cc36d474151
9
and what is the company address
8
2
agent
24,800
1,800
pay bill
[ "question_check" ]
03a17cc36d474151
22
the address is five five two
9
1
caller
29,590
2,190
pay bill
[ "answer_general" ]
03a17cc36d474151
22
main street
10
1
caller
32,390
1,170
pay bill
[ "answer_general" ]
03a17cc36d474151
22
harper valley
11
1
caller
36,090
1,290
pay bill
[ "answer_general" ]
03a17cc36d474151
22
california
12
1
caller
38,690
870
pay bill
[ "answer_general" ]
03a17cc36d474151
22
four one nine one two
13
1
caller
40,390
1,680
pay bill
[ "answer_general" ]
03a17cc36d474151
9
can you repeat the zip code did you say four one nine one two
15
2
agent
45,500
3,090
pay bill
[ "question_repeat" ]
03a17cc36d474151
22
yes
16
1
caller
51,690
540
pay bill
[ "answer_agree" ]
03a17cc36d474151
9
fantastic and what is the bill amount
18
2
agent
51,500
1,950
pay bill
[ "question_check", "acknowledge" ]
03a17cc36d474151
22
the amount of the bill is
19
1
caller
56,420
1,350
pay bill
[ "answer_general" ]
03a17cc36d474151
22
one hundred and thirty two dollars
20
1
caller
58,390
1,860
pay bill
[ "answer_general" ]
03a17cc36d474151
9
alright one hundred and thirty two dollars exact has been paid to smart electric
21
2
agent
59,830
4,200
pay bill
[ "acknowledge", "statement_general" ]
03a17cc36d474151
9
is there anything else i can help you with today
22
2
agent
64,530
2,220
pay bill
[ "question_general" ]
03a17cc36d474151
22
no
23
1
caller
69,490
480
pay bill
[ "answer_dis" ]
03a17cc36d474151
9
thank you for calling have a great day
24
2
agent
70,100
1,500
pay bill
[ "thanks", "statement_close" ]
03aad8e17c8d4d81
46
hello
1
2
agent
1,810
540
pay bill
[ "statement_open" ]
03aad8e17c8d4d81
46
this is harper valley national bank my name is jane how can i help you today
2
2
agent
2,880
5,100
pay bill
[ "question_general", "statement_open" ]
03aad8e17c8d4d81
44
hi my name is jim my name is john miller
3
1
caller
11,690
2,700
pay bill
[ "statement_open", "disfluency" ]
03aad8e17c8d4d81
44
i would like to pay a bill
4
1
caller
15,220
960
pay bill
[ "statement_problem" ]
03aad8e17c8d4d81
46
and what is the company name
5
2
agent
18,310
1,530
pay bill
[ "question_check" ]
03aad8e17c8d4d81
44
the company is fossil gas
6
1
caller
24,290
1,320
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
46
what is the company address
7
2
agent
25,680
1,530
pay bill
[ "question_check" ]
03aad8e17c8d4d81
44
the address is eight seventy one main street
9
1
caller
31,490
3,750
pay bill
[ "question_general" ]
03aad8e17c8d4d81
44
harper valley
10
1
caller
37,990
1,290
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
44
california
11
1
caller
40,690
780
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
44
eight one six
12
1
caller
43,920
1,380
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
44
two three
13
1
caller
47,290
780
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
46
okay and what is the bill amount
14
2
agent
50,150
1,440
pay bill
[ "question_check", "acknowledge" ]
03aad8e17c8d4d81
44
the amount of the bill is a hundred and three dollars
15
1
caller
55,420
2,850
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
46
can you repeat that for me please
16
2
agent
58,380
1,350
pay bill
[ "question_repeat" ]
03aad8e17c8d4d81
44
yes
17
1
caller
63,090
330
pay bill
[ "answer_agree", "acknowledge" ]
03aad8e17c8d4d81
44
it's one hundred and three dollars
18
1
caller
63,890
1,830
pay bill
[ "answer_general" ]
03aad8e17c8d4d81
46
okay well we have that bill going is there anything else i can help you with
19
2
agent
64,980
3,510
pay bill
[ "question_general", "acknowledge", "statement_close", "statement_general" ]
03aad8e17c8d4d81
44
no that'll be it for today
20
1
caller
72,320
1,500
pay bill
[ "answer_dis", "statement_close" ]
03aad8e17c8d4d81
46
thank you for calling have a great day
21
2
agent
72,610
2,370
pay bill
[ "thanks", "statement_close" ]
03aad8e17c8d4d81
44
you too bye
22
1
caller
78,220
1,110
pay bill
[ "acknowledge", "statement_close" ]
03df1bec638a46e6
5
hello this is harper valley national bank my name is patricia
1
2
agent
3,160
3,150
pay bill
[ "statement_open" ]
03df1bec638a46e6
5
how can i help you today
2
2
agent
6,849
1,050
pay bill
[ "question_general", "statement_open" ]
03df1bec638a46e6
43
hi my name is david miller i'd like to pay a bill
3
1
caller
11,030
2,220
pay bill
[ "statement_open", "statement_problem" ]
03df1bec638a46e6
5
what is the company name
4
2
agent
15,650
1,590
pay bill
[ "question_check" ]
03df1bec638a46e6
43
fossil gas
5
1
caller
20,760
1,200
pay bill
[ "answer_general" ]
03df1bec638a46e6
5
what is the company address
6
2
agent
24,420
1,470
pay bill
[ "question_check" ]
03df1bec638a46e6
43
nine three zero
7
1
caller
29,690
2,670
pay bill
[ "answer_general" ]
03df1bec638a46e6
43
first street
8
1
caller
33,350
1,620
pay bill
[ "answer_general" ]
03df1bec638a46e6
43
forest ranch
9
1
caller
36,950
1,860
pay bill
[ "answer_general" ]
03df1bec638a46e6
43
oregon
10
1
caller
39,990
960
pay bill
[ "answer_general" ]
03df1bec638a46e6
43
six zero two nine seven
11
1
caller
42,950
4,290
pay bill
[ "answer_general" ]
03df1bec638a46e6
5
what is the bill amount
12
2
agent
49,050
1,080
pay bill
[ "question_check" ]
03df1bec638a46e6
43
ninety two dollars
13
1
caller
53,650
1,920
pay bill
[ "answer_general" ]
03df1bec638a46e6
5
we will send your payment to fossil gas
14
2
agent
58,590
2,130
pay bill
[ "statement_general" ]
03df1bec638a46e6
5
is there anything else i can help you with
16
2
agent
61,450
1,440
pay bill
[ "question_general", "statement_close" ]
03df1bec638a46e6
43
no that's it
17
1
caller
66,320
750
pay bill
[ "answer_dis", "statement_close" ]
03df1bec638a46e6
5
thank you for calling have a great day
18
2
agent
67,420
1,740
pay bill
[ "thanks", "statement_close" ]
03df1bec638a46e6
43
thank you
19
1
caller
72,190
600
pay bill
[ "thanks" ]
03fccf2cf2254435
45
hello this is harper valley national bank my name is james how can i help you today
2
2
agent
1,649
5,520
order checks
[ "question_general", "statement_open" ]
03fccf2cf2254435
40
hi my name is michael smith
3
1
caller
11,220
1,800
order checks
[ "statement_open" ]
03fccf2cf2254435
40
i need a new checkbook
4
1
caller
13,820
1,080
order checks
[ "statement_problem" ]
03fccf2cf2254435
45
what is your address
5
2
agent
15,449
1,110
order checks
[ "question_check" ]
03fccf2cf2254435
40
my address is four two one
6
1
caller
20,620
2,100
order checks
[ "answer_general" ]
03fccf2cf2254435
40
first street
7
1
caller
23,390
660
order checks
[ "answer_general" ]
03fccf2cf2254435
40
harper valley california
9
1
caller
25,120
1,920
order checks
[ "answer_general" ]
03fccf2cf2254435
40
zero five four one eight
11
1
caller
27,950
2,070
order checks
[ "answer_general" ]
03fccf2cf2254435
45
can you repeat that zip code
14
2
agent
30,809
1,500
order checks
[ "question_repeat" ]
03fccf2cf2254435
40
zero five four
15
1
caller
36,070
1,350
order checks
[ "answer_general" ]
03fccf2cf2254435
40
one eight
18
1
caller
38,730
540
order checks
[ "answer_general" ]
03fccf2cf2254435
45
okay
19
2
agent
38,379
540
order checks
[ "acknowledge" ]
03fccf2cf2254435
45
um that's four two one first street harper valley california
20
2
agent
40,319
4,230
order checks
[ "question_check" ]
03fccf2cf2254435
45
zero five four one eight
21
2
agent
45,239
2,400
order checks
[ "question_check" ]
03fccf2cf2254435
40
yes
23
1
caller
51,700
510
order checks
[ "answer_agree" ]
03fccf2cf2254435
45
a new check book has been sent to your home address
24
2
agent
51,249
2,610
order checks
[ "statement_general" ]
03fccf2cf2254435
45
is there anything else i can help you with
26
2
agent
54,679
1,950
order checks
[ "question_general" ]
03fccf2cf2254435
40
nope that's gonna do it actually thank you
29
1
caller
60,450
1,980
order checks
[ "answer_dis", "thanks" ]
03fccf2cf2254435
45
alright great thank you for calling have a great day
30
2
agent
60,779
2,670
order checks
[ "thanks", "acknowledge", "statement_close" ]
04a13b358adb4eff
40
hello this is harper valley national bank my name is david how can i help you today
1
2
agent
2,490
3,780
replace card
[ "statement_open" ]
04a13b358adb4eff
29
hi my name is michael rodriguez
2
1
caller
10,090
2,220
replace card
[ "statement_open" ]
04a13b358adb4eff
29
i lost my card can you send me a new one
3
1
caller
13,620
2,640
replace card
[ "statement_problem" ]
04a13b358adb4eff
40
which card would you like to replace
5
2
agent
20,900
1,530
replace card
[ "question_check" ]
04a13b358adb4eff
29
my credit card
6
1
caller
26,020
750
replace card
[ "answer_general" ]
04a13b358adb4eff
40
i have ordered you a replacement credit card
7
2
agent
28,760
2,010
replace card
[ "statement_general" ]
04a13b358adb4eff
40
is there anything else i can help you with
8
2
agent
31,790
1,470
replace card
[ "question_general" ]
04a13b358adb4eff
29
no that was everything
9
1
caller
37,920
1,170
replace card
[ "answer_dis", "statement_close" ]
04a13b358adb4eff
40
thank you for calling have a great day
10
2
agent
38,630
1,830
replace card
[ "thanks", "statement_close" ]
056d09d7b63046e3
6
hello this is harper valley national bank my name is michael how can i help you today
1
2
agent
1,560
3,990
schedule appointment
[ "question_general", "statement_open" ]