Update README.md

README.md

@@ -38,4 +38,27 @@ In essence, the AWS Sage represents a paradigm shift in customer support, levera
 
 - **Developed by:** David Lopez Oñate https://www.kinqo.com
 - **License:** Apache 2.0
-- **Finetuned from model:** tiiuae/falcon-7b
+- **Finetuned from model:** tiiuae/falcon-7b
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+## Bias, Risks, and Limitations
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+- Bias in Training Data: The AWS Sage model may exhibit biases present in the training data, which could result in skewed or unfair responses to user inquiries, particularly if the data is not sufficiently diverse or representative.
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+Technical Limitations: Despite its advanced capabilities, AWS Sage may face limitations in understanding complex or nuanced language, potentially leading to incomplete or inaccurate responses to user queries.
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+Dependency on Training Data Quality: The effectiveness of AWS Sage relies heavily on the quality and relevance of its training data. Inaccurate or outdated data may undermine the model's ability to provide accurate and helpful support.
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+Risk of Misinterpretation: AWS Sage may misinterpret the intent or context of user inquiries, especially in cases of ambiguous or colloquial language, which could result in incorrect or misleading responses.
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+Lack of Emotional Intelligence: Unlike human support agents, AWS Sage may lack the ability to empathize with users or understand subtle emotional cues, potentially leading to impersonal interactions or dissatisfaction among users seeking emotional support.
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+Privacy Concerns: User inquiries processed by AWS Sage may contain sensitive or confidential information, raising concerns about data privacy and security, especially if proper safeguards are not in place to protect user data.
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+Limited Domain Expertise: While knowledgeable about AWS support topics, AWS Sage may lack expertise in certain specialized areas or industries, which could limit its ability to provide comprehensive support in those domains.
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+Overreliance on Automation: Users may become overly reliant on AWS Sage for support, potentially overlooking the value of human interaction or alternative support channels, which could lead to a loss of human touch in customer service.
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+Inability to Handle Unforeseen Scenarios: AWS Sage may struggle to handle novel or unforeseen support scenarios not covered in its training data, potentially leading to inadequate or ineffective responses in rapidly evolving situations.
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+Technical Failures or Errors: Like any AI system, AWS Sage is susceptible to technical failures, errors, or malfunctions, which could disrupt service delivery or lead to unintended consequences for users relying on its support. Regular monitoring and maintenance are essential to mitigate these risks.