Managerial competencies-A survey of healthcare managers in a tertiary hospital in Calabar, South-South Nigeria.
Background
Tertiary hospitals are specialized institutions that provide managed care for patients. It has been shown that the productivity of any organization/institution is as good as the performance of its managers.


Aim
This study assessed the management knowledge of Healthcare Managers in a tertiary hospital in Calabar, Nigeria.


Methodology
This was a descriptive cross-sectional study that employed a structured questionnaire (adapted from the Health Leadership Alliance competency directory). Data were analyzed using SPSS version 20.


Results
A total of 266 managers were included in this studywith a M: F ratio of 1.3:1. The knowledge rating of role of non-clinical professionals, regulatory agency standards, preparation of business communication, change process management and policy formulation and analysis varied significantly among the three levels of management (p < 0.05). Less than 50% of operational and middle managers rated themselves as experts in all the competency domains while majority (80%) of strategic managers rated themselves as more than proficient in most of the competency items.


Conclusion
There is inadequate managerial knowledge at all levels of management in a typical tertiary hospital in Nigeria with the potential to impact negatively on quality healthcare delivery.
['Okonkwo|U|U|', 'Ekpeyoung|B|B|', 'Ndep|A|A|', 'Nja|G|G|']
D000328:Adult D003153:Community Health Services D003430:Cross-Sectional Studies D003695:Delivery of Health Care D005260:Female D006270:Health Facility Administrators D006298:Health Services Administration D006801:Humans D058436:Knowledge Management D007857:Leadership D008297:Male D008875:Middle Aged D009549:Nigeria D011361:Professional Competence D011787:Quality of Health Care D011795:Surveys and Questionnaires D062606:Tertiary Care Centers D017749:Total Quality Management D055815:Young Adult
Calabar south-south Nigeria management knowledge Tertiary healthcare managers