Consumer Fraud: Older People's Perceptions and Experiences.
In view of the growing need to address the rights of older people as consumers, this study captures the perceptions and meanings that older people attribute to their experiences as older consumers, particularly regarding consumer fraud, using qualitative-phenomenological methodology based on semi-structured, open-ended interviews with 16 older consumers in Israel. The findings raise distinctive aspects of their experiences, including physical and cognitive characteristics of aging, social response to aging, and involvement of family members in decision making and support. The study concludes by offering several sociolegal policy recommendations for protecting older consumers, directed to them, their family members, professionals interacting with them, and the legal system.
['Segal|Michal|M|https://orcid.org/0000-0001-8234-1439', 'Doron|Israel Issi|II|https://orcid.org/0000-0003-2607-6890', 'Mor|Sagit|S|']
D000368:Aged D000369:Aged, 80 and over D003258:Consumer Behavior D003657:Decision Making D005190:Family D005260:Female D005607:Fraud D006801:Humans D007407:Interviews as Topic D007557:Israel D008297:Male D008875:Middle Aged D010465:Perception D036301:Qualitative Research D035862:Vulnerable Populations
consumer fraud Older consumers access to justice financial abuse