Safety culture and care: a program to prevent surgical errors.
Surgical errors are under scrutiny in health care as part of ensuring a culture of safety in which patients receive quality care. Hospitals use safety measures to compare their performance against industry benchmarks. To understand patient safety issues, health care providers must have processes in place to analyze and evaluate the quality of the care they provide. At one facility, efforts made to improve its quality and safety led to the development of a robust safety program with resources devoted to enhancing the culture of safety in the Perioperative Services department. Improvement initiatives included changing processes for safety reporting and performance improvement plans, adding resources and nurse roles, and creating communication strategies around adverse safety events and how to improve care. One key outcome included a 54% increase in the percentage of personnel who indicated in a survey that they would speak up if they saw something negatively affecting patient care.
['Hemingway|Maureen White|MW|', "O'Malley|Catherine|C|", 'Silvestri|Sandra|S|']
D006801:Humans D019300:Medical Errors D015279:Organizational Culture D013527:Perioperative Nursing D017064:Process Assessment, Health Care D011785:Quality Assurance, Health Care
safety culture preventing surgical errors safety program process improvement quality assurance