Patient and Caregiver Perceptions of Nursing Home Physicians: Insight from Yelp Reviews, 2009-2018.
OBJECTIVES
To describe the content of reviews submitted on Yelp that pertain to nursing home (NH) physicians.


DESIGN
Retrospective qualitative study.


SETTING
NHs in the United States reviewed on Yelp from 2009 to 2018 with reviews that discussed NH physicians.


PARTICIPANTS
Physicians in 375 NHs in 31 states.


MEASUREMENTS
Content analysis was performed to detect recurrent themes and divergent ideas about NH physicians perceived by reviewers.


RESULTS
Average rating among NHs with physician reviews was 2.0 (standard deviation = 1.5; range = 1-5). The major themes from content analysis of reviews that discussed physicians were perceived attitudes of clinicians toward patients and caregivers, physician communication with patients or caregivers, and perceived clinical expertise of the physicians.


CONCLUSION
Unsolicited online reviews of NHs that comment on patient and caregiver perceptions of physician care represent a small but growing number of online comments about NHs. These reviews contain important information about aspects of physician care valued by NH patients and caregivers. However, the sample of comments about physicians represents a small proportion of online reviews and is not representative of all NHs. As online reviews grow in number and become more representative, these data could be used by physicians to improve perceptions of their care by NH patients and their families, and by NHs to inform expectations of their medical director and attending physicians.
['Ryskina|Kira L|KL|', 'Wang|Hannah|H|', 'Foley|Kierra A|KA|', 'Merchant|Raina M|RM|']
D000368:Aged D017028:Caregivers D003142:Communication D005260:Female D006801:Humans D007297:Inpatients D020407:Internet D008297:Male D009735:Nursing Homes D010465:Perception D010820:Physicians D014481:United States
caregivers nursing home physicians patient-reported outcomes skilled nursing facility