Besides being a good listener, he was often aware of what people were thinking, and he knew exactly what to say.
او نه فقط شنونده‌ای خوب بود بلکه اغلب می‌دانست در فکر مردم چه می‌گذرد و دقیقاً چه باید به آن‌ها بگوید .‏