Moving this work to India has been prompted by affordable international telephone rates along with India’s abundance of educated, English - speaking workers, “whose wages are 80 per cent less than their western counterparts, ” reports the magazine India Today.
Indijas tālruņu kontaktu centri, kuros ir nodarbināti vairāk nekā 100 tūkstoši cilvēku, apkalpo American Express, AT & T, British Airways, Citibank, General Electric un citas ārzemju firmas.