Do we tend to be rigid, pessimistic, or judgmental? If so, we might discourage others either by what we say or by how we say it.
Savukārt tad, ja mēs esam nepiekāpīgi, drūmi un kritiski, citus, ļoti iespējams, nomāc vai nu tas, ko mēs sakām, vai arī mūsu tonis.