On the other hand, people will usually listen if you smile to put them at ease, speak clearly and slowly, look them in the eye, and listen carefully to their point of view without interrupting.
Bet cilvēki parasti klausīsies, ja jūs smaidīsiet, lai viņi justos mierīgi, runāsiet lēni un skaidri, skatīsieties viņiem acīs, vērīgi uzklausīsiet viņus un nepārtrauksiet, kad viņi izklāsta savu viedokli.