Businesses that directly serve the public try to offer quick service ​ — fast food, drive - through banking, and the like — ​ because they know that pleasing the customer includes cutting down on waiting time.
Bisnis yang secara langsung melayani masyarakat berupaya menawarkan pelayanan kilat ​ — makanan siap saji, bank kendara - lewat (drive - through), dan sejenisnya ​ — karena mereka tahu bahwa menyenangkan konsumen mencakup mengurangi waktu menunggu.