Such statements as “I can see why you feel that way ” or“ I’m sorry that you have to deal with this ” can let your associate know that you are sincere and that you want to help him.
ويمكنك ايضا ان تظهر له مدى صدقك ورغبتك في مساعدته باستخدام عبارات مثل :‏ « افهم مشاعرك تماما » او « انا حزين لأنك تعاني هذه المشكلة » .‏