Encouraging others calls for strengthening and comforting the downhearted. When given an opportunity to encourage such a person, we must speak in a warm and gentle manner.
فَأَصْغَى إِلَيْهِ ٱلشَّيْخُ وَتَقَمَّصَ عَوَاطِفَهُ دُونَ أَنْ يُصْدِرَ ٱلْأَحْكَامَ عَلَيْهِ ،‏ وَأَخْبَرَهُ عَنْ مَحَبَّةِ ٱلْإِخْوَةِ لَهُ وَلِعَائِلَتِهِ .‏