<sod >"The good progress we're making across most of the business has unfortunately been overshadowed by the results of our investigation into our Italian operations and our outlook," said Gavin Patterson, the chief executive of BT. "I am deeply disappointed with the unacceptable practices by some that we've found," he added.< eod>< sod > "The good progress we're making across most of the business has unfortunately been overshadowed by the results of our investigation into our Italian operations and our outlook," Gavin Patterson, chief executive of BT said on Friday. "I am deeply disappointed with the unacceptable practices by some that we've found," he added.< eod>