Such a work environment leads to stress, high employee turnover, and constant woes for the industry. 특히 요즘처럼 경제가 어려운 시기에는 힘든 전화 통화도 직원들에게 큰 타격을 줄 수 있습니다. As a collector, a lot of negative communication comes back your way from clients, says Mr. Strausser.