The remote is a complete mystery. Dvr을 판매할 수도 있었지만 Dvr이 없었고 우리를 도울 수있는 사람을 안내하려고하지도 않았습니다. You company could do so much more in the way of sales if you traned you texs to inform the cutomer what thay are getting and how to use the equipment.