Interviews with 20 health insurers as part of an evaluative study​[2]​ on behalf of the Commission found that 15 of them thought that patients in their country do not know whether a treatment is subject to prior authorisation or not, and that patients therefore tended to request prior authorisations even when this was not necessary.
Komisjoni hindamisuuringu​[2]​ osana korraldatud intervjuudes 20 tervisekindlustusandjaga arvasid 15 neist, et nende riigi patsiendid ei tea, kas raviks on eelluba vaja või mitte, ning seepärast kalduvad nad eelluba taotlema isegi siis, kui seda ei ole tarvis.