This core complaint-handling work was supplemented in 2013-2014 by strategic own-initiative inquiries, aimed at benefitting as many citizens as possible by examining issues which appear to be systemic, rather than one-off.
papildė strateginiai tyrimai savo iniciatyva, kuriais siekta kuo didesniam piliečių skaičiui suteikti naudos išnagrinėjant sisteminėmis, o ne pavienėmis atrodančias problemas.