This core complaint-handling work was supplemented in 2013-2014 by strategic own-initiative inquiries, aimed at benefitting as many citizens as possible by examining issues which appear to be systemic, rather than one-off.
Valitusten käsittely on perustyötä, jota täydennettiin vuosina 2013-2014 strategisilla oma-aloitteisilla tutkimuksilla.