This is not due to the Directive itself, but reflects broader technological and societal changes: people's expectations are radically different now than they were just a few years ago (and health services are unlikely to be immune from the impact of, for example, user-generated reviews).
Razlog za to nije Direktiva sama po sebi, nego je to odraz širih tehnoloških i društvenih promjena: danas su očekivanja ljudi radikalno drukčija od onih otprije nekoliko godina (pa vjerojatno ni zdravstvene usluge neće biti imune na utjecaj, na primjer, ocjene korisnika).