Essential services, such as electronic communications, transport, energy (such as electricity and heating) and financial services (such as a bank accounts), which ensure the full social inclusion of people in society, as well as to ensure equal opportunities to access employment, are not always available or accessible to everyone in need of them.
Osnovne usluge poput usluga elektroničke komunikacije, prijevoza, energije (primjerice električne energije i grijanja) i financijske usluge (poput bankovnih računa) kojima se osigurava potpuna uključenost u društvo i jednake mogućnosti zapošljavanja nisu uvijek dostupne ni pristupačne svima koji ih trebaju.