This core complaint-handling work was supplemented in 2013-2014 by strategic own-initiative inquiries, aimed at benefitting as many citizens as possible by examining issues which appear to be systemic, rather than one-off.
En el período comprendido entre 2013 y 2014, esta labor de gestión de quejas se complementó con investigaciones estratégicas realizadas por iniciativa propia, destinadas a beneficiar al máximo número ciudadanos posible examinando cuestiones que parecen ser sistemáticas, no puntuales.