Engaging community stakeholders to evaluate the design, usability, and acceptability of a XXXX social media resource center.

@entity1 @entity1030
BACKGROUND: @entity1 with @entity1030 ( @entity1030 ) often report inadequate access to comprehensive @entity1 education resources. OBJECTIVE: The purpose of this study was to incorporate community-engagement principles within a mixed-method research design to evaluate the usability and acceptability of a self-tailored social media resource center for medically underserved @entity1 with @entity1030 . METHODS: A multiphase sequential design (qual  >  QUANT  >  quant + QUAL) was incorporated into the current study, whereby a small-scale qualitative (qual) study informed the design of a social media website prototype that was tested with @entity1 during a computer-based usability study (QUANT). To identify usability violations and determine whether or not @entity1 found the website prototype acceptable for use, each @entity1 was asked to complete an 18-item website usability and acceptability questionnaire, as well as a retrospective, in-depth, semistructured interview (quant + QUAL). RESULTS: The majority of medically underserved @entity1 with @entity1030 (n=8, mean 56 years, SD 7) found the social media website prototype to be easy to navigate and relevant to their self-management information needs. Mean responses on the 18-item website usability and acceptability questionnaire were very high on a scale of 1 (strongly disagree) to 5 (strongly agree) (mean 4.72, SD 0.33). However, the majority of @entity1 identified several usability violations related to the prototype's information design, interactive capabilities, and navigational structure. Specifically, 6 out of 8 (75%) @entity1 struggled to create a log-in account to access the prototype, and 7 out of 8 @entity1 (88%) experienced difficulty posting and replying to comments on an interactive discussion forum. CONCLUSIONS: @entity1 perceptions of most social media website prototype features (eg, clickable picture-based screenshots of videos, comment tools) were largely positive. Mixed-method stakeholder feedback was used to make design recommendations, categorize usability violations, and prioritize potential solutions for improving the usability of a social media resource center for @entity1030 @entity1 education.
