Lessons learned from the implementation of an online XXXX community into an IVF clinic's daily practice.

@entity1 @entity249
UNASSIGNED: The Internet is expected to innovate healthcare, in particular @entity1 -centredness of care. Within fertility care, information provision, communication with healthcare providers and support from peers are important components of @entity1 -centred care. An online @entity249 community added to an in vitro fertilisation or IVF clinic's practice provides tools to healthcare providers to meet these. This study's online @entity249 community facilitates peer-to-peer support, information provision to @entity1 and @entity1 provider communication within one clinic. Unfortunately, these interventions often fail to become part of clinical routines. The analysis of a first introduction into usual care can provide lessons for the implementation in everyday health practice. The aim was to explore experiences of professionals and @entity1 with the implementation of an @entity249 community into a clinic's care practice. We performed semi-structured interviews with both professionals and @entity1 to collect these experiences. These interviews were analyzed using the Normalisation Process Model. Assignment of a community manager, multidisciplinary division of tasks, clear instructions to staff in advance and periodical evaluations could contribute to the integration of this online community. Interviews with @entity1 provided insights into the possible impact on daily care. This study provides lessons to healthcare providers on the implementation of an online @entity249 community into their practice.
