Ministry: Address complaints within 24 hours
KOTA KINABALU: Every single consumer complaint lodged with the Domestic Trade and Cost of Living Ministry will be investigated, says its Sabah office director Georgie Abas (pic).

He said all complaints regarding prices and controlled goods would be addressed within 24 hours under existing laws.

From Jan 1 to June 15, the Sabah branch received 1,073 complaints through its eAduan system.

Among these, 384 complaints concerned pricing issues such as price hikes, absence of price tags and selling above the ceiling price, he added.

“The second highest category of complaints was related to online transactions. Traders are reminded not to raise the prices of goods at will or by an unreasonable margin without any solid excuse,” Abas said.

He added that an inspection was conducted at the market here to check on the prices of raw goods in preparation for Hari Raya Aidiladha today.

He said this was to ensure traders did not hike their prices indiscriminately, as well as to check if there was sufficient supply of raw items.
KOTA KINABALU: Every single consumer complaint lodged with the Domestic Trade and Cost of Living Ministry will be investiga­ted, says its Sabah office director Georgie Abas.