lost reservation staff not apologetic case hotel thinks cool worry customer service, booked night stay specifically come redeye japan check room early, ths know travel agency amex good making sure work, desk informed deemed no-show night, charged room rate, told reservation canceled sold second night wow major surprise, course ca n't believe hearingafter conversation comes manager says actually rooms night rate 60 higher reservation, actually straight face indicates happy accommodate higher rate, not imagine outrageous thing, resold room want charge higher rate.here happy ending, amex gets line hotel good recording conversation amex specifically notified arriving early morning, course honor room rate.what worst, not sorry manager, got free breakfast desk staff,  
lost reservation staff not apologetic case hotel thinks cool worry customer service, booked night stay specifically come redeye japan check room early, ths know travel agency amex good making sure work, desk informed deemed no-show night, charged room rate, told reservation canceled sold second night wow major surprise, course ca n't believe hearingafter conversation comes manager says actually rooms night rate 60 higher reservation, actually straight face indicates happy accommodate higher rate, not imagine outrageous thing, resold room want charge higher rate.here happy ending, amex gets line hotel good recording conversation amex specifically notified arriving early morning, course honor room rate.what worst, not sorry manager, got free breakfast desk staff,  