horrible experience customer service live 20 minutes hotel reservations birthday stay close proximity clubs/bars frequent, weekend birthday torrential rainstorm overnight stay just did n't like good idea, called toll free reservation hotline happen canceled reservation, center n't reservation transferred desk n't reservation, explicitly asked charges penalties canceling reservation told no far concerned did n't one.about week later going credit card statement online shocked charge room, called desk immediately not information regarding reservation credit card information, advised accounting department order sort mess reverse charges, lack customer service received situation appalling, accounting representative actually told screwed told tried cancel reservation day policy charge no shows room, attempted explain misunderstanding hung, called speak general manager supervisor refused provide information,  
horrible experience customer service live 20 minutes hotel reservations birthday stay close proximity clubs/bars frequent, weekend birthday torrential rainstorm overnight stay just did n't like good idea, called toll free reservation hotline happen canceled reservation, center n't reservation transferred desk n't reservation, explicitly asked charges penalties canceling reservation told no far concerned did n't one.about week later going credit card statement online shocked charge room, called desk immediately not information regarding reservation credit card information, advised accounting department order sort mess reverse charges, lack customer service received situation appalling, accounting representative actually told screwed told tried cancel reservation day policy charge no shows room, attempted explain misunderstanding hung, called speak general manager supervisor refused provide information,  