worst customer service- not worth staying, puerto rican stayed locations island, hotel good night life, stay just night room service terrible lucky clean room time shower dinner, spent day pool room service n't way room 4:00pm new towels unacceptable, service pool nothing desired, cabana fully staffed people making way pool area accommodating guests does n't happen, ordered food day took hour, day ran water took 45 minutes, time want drink/food order staff just stand talk other.every morning ate breakfast hotel- tip leave hotel places walking distance safe, flag waiter just let sit 30 minutes children coming order, place order expect wait 45 minutes ridiculously slow oh forget internet connection worst, 10 minutes email open send slowest like best staying brother gave credit card details booked hotel, checked credit card details temporarily showed, brother checked gave staff credit card details assured final charged, triple checked desk times final payment charged card, checking loading car suitcases, sign credit card authorize 1,600, incompetent negligent people, called hotel refund card sort error unapologetic told week review, illegal spent time talking guests hotel felt equally disappointed lack accommodation helpfulness hotel staff.you spent millions renovations outside people coming service, say past highly recommended hotel know embarrassed poor quality management staff given price people pay stay, not competition past hotels area getting renovated suggest train staff properly, people islands better service,  
worst customer service- not worth staying, puerto rican stayed locations island, hotel good night life, stay just night room service terrible lucky clean room time shower dinner, spent day pool room service n't way room 4:00pm new towels unacceptable, service pool nothing desired, cabana fully staffed people making way pool area accommodating guests does n't happen, ordered food day took hour, day ran water took 45 minutes, time want drink/food order staff just stand talk other.every morning ate breakfast hotel- tip leave hotel places walking distance safe, flag waiter just let sit 30 minutes children coming order, place order expect wait 45 minutes ridiculously slow oh forget internet connection worst, 10 minutes email open send slowest like best staying brother gave credit card details booked hotel, checked credit card details temporarily showed, brother checked gave staff credit card details assured final charged, triple checked desk times final payment charged card, checking loading car suitcases, sign credit card authorize 1,600, incompetent negligent people, called hotel refund card sort error unapologetic told week review, illegal spent time talking guests hotel felt equally disappointed lack accommodation helpfulness hotel staff.you spent millions renovations outside people coming service, say past highly recommended hotel know embarrassed poor quality management staff given price people pay stay, not competition past hotels area getting renovated suggest train staff properly, people islands better service,  