not return booked paid room advance knew arriving late, chose book hotel offered parking car 24 hour reception.on arrival encountered rude employee told car park park street, not interested helping, confirmed reservation spent hour looking place park car street, trekked hotel heavy packs 10 minute walk hills discover meantime rented room walked street, booked paid room confirmed reservation arrival not impressed continued rude no attempt apology, called neighbour hotel told need ended paying taxi hotel, 3am morning advised taxi cost hotel walking distance, not feasible luggage car parked distance away not stay hotel not recommend, customer service falls short expectations felt facilities not represented website,  
not return booked paid room advance knew arriving late, chose book hotel offered parking car 24 hour reception.on arrival encountered rude employee told car park park street, not interested helping, confirmed reservation spent hour looking place park car street, trekked hotel heavy packs 10 minute walk hills discover meantime rented room walked street, booked paid room confirmed reservation arrival not impressed continued rude no attempt apology, called neighbour hotel told need ended paying taxi hotel, 3am morning advised taxi cost hotel walking distance, not feasible luggage car parked distance away not stay hotel not recommend, customer service falls short expectations felt facilities not represented website,  