avoid costs stayed 1 week october 2008 whilst business trip, selected hotel location booked accor asia web-site, booked expensive garden room specifically bundled internet access.i requested early check-in arriving 8:30am overnight flight, arrival no room available told room not available afternoon, offered use pool changing locked opened no towels available, check-in later asked pay stay, booked flexible rate not certain dates not discounted pre-pay rate, queried pre-payment told non-refundable, refused pay check-in girl said hotel policy guests pay advance not room, asked manager took 20 minutes appeared, repeated hotel policy, showed accor reservation booking terms, said hotel belonged different company different terms accor group, novotel accor not novotel, eventually argument offered pay advance night pay balance checkout.the garden room ok inside wonderful view traffic intersection outside hotel, couple trees street high wall queried desk claimed chinese garden, breakfast disaster, day problem, did not staff cope number guests, days queue 10 20 people waiting seated typically 15-20 minute wait despite majority tables, person handling payment billing seating just n't, guests getting angry complaining.the problems ranged no cups no hot water no coffee no plates no juice no cutlery, no milk no fruit, 25 breakfast expect better service, wireless internet included room rate painfully slow, stopped working 4th day stay, despite assurances desk fixed shortly evening tomorrow not working checked 7 nights, despite daily complaints response request check reduction room rate compensate internet access room rate no refund, booked standard room internet access cost 30 day overall not standard expect novotel use chain regularly, desk staff inflexible unhelpful, complaints dismissed not dealt duty managers, breakfast staff genuinely tried helpful not, written complaint hotel chosen not respond, draw conclusions hotel thinks customers,  
avoid costs stayed 1 week october 2008 whilst business trip, selected hotel location booked accor asia web-site, booked expensive garden room specifically bundled internet access.i requested early check-in arriving 8:30am overnight flight, arrival no room available told room not available afternoon, offered use pool changing locked opened no towels available, check-in later asked pay stay, booked flexible rate not certain dates not discounted pre-pay rate, queried pre-payment told non-refundable, refused pay check-in girl said hotel policy guests pay advance not room, asked manager took 20 minutes appeared, repeated hotel policy, showed accor reservation booking terms, said hotel belonged different company different terms accor group, novotel accor not novotel, eventually argument offered pay advance night pay balance checkout.the garden room ok inside wonderful view traffic intersection outside hotel, couple trees street high wall queried desk claimed chinese garden, breakfast disaster, day problem, did not staff cope number guests, days queue 10 20 people waiting seated typically 15-20 minute wait despite majority tables, person handling payment billing seating just n't, guests getting angry complaining.the problems ranged no cups no hot water no coffee no plates no juice no cutlery, no milk no fruit, 25 breakfast expect better service, wireless internet included room rate painfully slow, stopped working 4th day stay, despite assurances desk fixed shortly evening tomorrow not working checked 7 nights, despite daily complaints response request check reduction room rate compensate internet access room rate no refund, booked standard room internet access cost 30 day overall not standard expect novotel use chain regularly, desk staff inflexible unhelpful, complaints dismissed not dealt duty managers, breakfast staff genuinely tried helpful not, written complaint hotel chosen not respond, draw conclusions hotel thinks customers,  