great hotel lost bag, wife stayed omni recent visit manhattan, accommodations great staff polite, thing damper things check-in bags not delivered room instead inexplicably thrown away, phone chargers head sets n't use phones weekends, day promised looking bag cant end day make right, promise repeated day new manager duty weekend, wound retelling story nearly dozen times wasting couple hours course weekend, left told purchase send replacements did n't happen, assured buy reimbursed, did n't happen right away n't fully reimbursed asking going on.the hotel great location room nice spacious clean losing bag doing poor job making right definitely soured things bit,  
great hotel lost bag, wife stayed omni recent visit manhattan, accommodations great staff polite, thing damper things check-in bags not delivered room instead inexplicably thrown away, phone chargers head sets n't use phones weekends, day promised looking bag cant end day make right, promise repeated day new manager duty weekend, wound retelling story nearly dozen times wasting couple hours course weekend, left told purchase send replacements did n't happen, assured buy reimbursed, did n't happen right away n't fully reimbursed asking going on.the hotel great location room nice spacious clean losing bag doing poor job making right definitely soured things bit,  