impolite stuff husband checked 10 a.m. requested bags picked kept concierge till 2 pm pick way airport, 12:30 wanted transfer shopping bags luggages unfortunately started turn bitter.ms, eva reception asked receipt, told didi n't, said gave husband, said ok not getting bags just want minutes shopping bags, took luggage room bags werent, said maybe room, answer suppose know need bring suitcases n't tell, said told, insisting did n't told, started realy rude uncomfortable hear impolite unpleasant words, told know people serving everyday expect remember point surprised customer relation skills staff, telling turned literally ugly finally told shut mouth, point upset started mr. jonathan p. kok came witnessed incident tried calm me.i went holiday person ruined day, not point talk manner no need mention insulting, n't intention sofitel hotel trips,  
impolite stuff husband checked 10 a.m. requested bags picked kept concierge till 2 pm pick way airport, 12:30 wanted transfer shopping bags luggages unfortunately started turn bitter.ms, eva reception asked receipt, told didi n't, said gave husband, said ok not getting bags just want minutes shopping bags, took luggage room bags werent, said maybe room, answer suppose know need bring suitcases n't tell, said told, insisting did n't told, started realy rude uncomfortable hear impolite unpleasant words, told know people serving everyday expect remember point surprised customer relation skills staff, telling turned literally ugly finally told shut mouth, point upset started mr. jonathan p. kok came witnessed incident tried calm me.i went holiday person ruined day, not point talk manner no need mention insulting, n't intention sofitel hotel trips,  