rocky start vacation husband just returned staying barcelo bavaro, booked paid stay beach hotel requesting ocean view balcony turned joke bumped casino hotel farthest beach overlooking driving range, 20 arriving morning refused rooms beach hotel management appeared overbooked rooms, mass confusion arrived beach lobby staff taking hotel vouchers, eventually returned informing staying casino hotel receive room numbers.our complaints frustration given lower rated rooms no avail attended casino lobby told come 3.00pm, returning joined long lineup waiting rooms not assigned, gave vouchers waiting hour person complaining loudly reached line finally got rooms, manager refused come office deal complaints management obviously not concerned customer satisfaction, sunquest representative called contact telephone number service__Ç room large loft area complete second bathroom handy, room unpleasant odour, fixtures need repair including garbage cans rusty, safe temperamental not closing opening, day went meet representative appointed time turned hour late aware problems, wasting half-day holiday given upgraded bracelets use facilities palace hotel compensation form 150 tours glad bracelets stayed original beach hotel bracelets precluded eating 5 palace restaurants, aware booking staying palace hotel use restaurants french spanish require extra, decided make best situation enjoyed week away, beach fabulous hotel grounds kept beautiful, food house wine definitely superior palace restaurants, service restaurants great staff friendly, did not problem language barrier reviewers reported staff spoke english, not stay resort given problems encountered book sunquest advised compensate credit vacation vouchers future travel, value customer satisfaction.if read reviews hotel prior booking definitely chosen stay, time choose new hotel read reviews,  
rocky start vacation husband just returned staying barcelo bavaro, booked paid stay beach hotel requesting ocean view balcony turned joke bumped casino hotel farthest beach overlooking driving range, 20 arriving morning refused rooms beach hotel management appeared overbooked rooms, mass confusion arrived beach lobby staff taking hotel vouchers, eventually returned informing staying casino hotel receive room numbers.our complaints frustration given lower rated rooms no avail attended casino lobby told come 3.00pm, returning joined long lineup waiting rooms not assigned, gave vouchers waiting hour person complaining loudly reached line finally got rooms, manager refused come office deal complaints management obviously not concerned customer satisfaction, sunquest representative called contact telephone number service__Ç room large loft area complete second bathroom handy, room unpleasant odour, fixtures need repair including garbage cans rusty, safe temperamental not closing opening, day went meet representative appointed time turned hour late aware problems, wasting half-day holiday given upgraded bracelets use facilities palace hotel compensation form 150 tours glad bracelets stayed original beach hotel bracelets precluded eating 5 palace restaurants, aware booking staying palace hotel use restaurants french spanish require extra, decided make best situation enjoyed week away, beach fabulous hotel grounds kept beautiful, food house wine definitely superior palace restaurants, service restaurants great staff friendly, did not problem language barrier reviewers reported staff spoke english, not stay resort given problems encountered book sunquest advised compensate credit vacation vouchers future travel, value customer satisfaction.if read reviews hotel prior booking definitely chosen stay, time choose new hotel read reviews,  