nice grounds pathetic service standards perspective frequent business traveler member highest tier hotel chain frequent stay program.good grounds nicely manicured original frank lloyd wright buildings iconic, service biltmore grill good, upgraded king room spacious.bad pathetic service starts arrival, valet/bell desk not offer help luggage, desk keys n't work causing return keys, 5 minute walk room summer 100+ degree temperatures, clock radio broken, coffee maker request none room delivered used filter coffee grounds, housekeeping wake banging door 7:00 twice n't answer, fitness center start turning lights tvs 30 minutes closing 8:30 working, told no umbrellas borrow lightning storm comes, upgraded king room bathroom shabby shower small, food biltmore grill priced small portions, room safe not large small laptop, recommendation want experience arizona biltmore just visit meal drink stay following royal palms phoenician fairmont scottsdale princess sanctuary camelback boulders westin kierland ritz-carlton seasons scottsdale,  
nice grounds pathetic service standards perspective frequent business traveler member highest tier hotel chain frequent stay program.good grounds nicely manicured original frank lloyd wright buildings iconic, service biltmore grill good, upgraded king room spacious.bad pathetic service starts arrival, valet/bell desk not offer help luggage, desk keys n't work causing return keys, 5 minute walk room summer 100+ degree temperatures, clock radio broken, coffee maker request none room delivered used filter coffee grounds, housekeeping wake banging door 7:00 twice n't answer, fitness center start turning lights tvs 30 minutes closing 8:30 working, told no umbrellas borrow lightning storm comes, upgraded king room bathroom shabby shower small, food biltmore grill priced small portions, room safe not large small laptop, recommendation want experience arizona biltmore just visit meal drink stay following royal palms phoenician fairmont scottsdale princess sanctuary camelback boulders westin kierland ritz-carlton seasons scottsdale,  