totally disappointing planned special trip boston celebrate sister birthday chose eliot hotel, luxury hotel totally disappointing, specifically requested renovated suite main portion room appeared recently painted decorated, bathroom completely unacceptable including grossly mildewed shower stained floor tiles dirty floor leaking industrial commode, soon inspected room requested shown room identical condition, additional items concern mentioned reviews bathroom door did not open 90 degrees poor lighting customer service non-existant load doorman cart luggage wheel elevator hall room, n't wait dismal hotel, spending night checked wonderful room westin copley plaza, not boutique hotel experience westin lovely exceptional customer service,  
totally disappointing planned special trip boston celebrate sister birthday chose eliot hotel, luxury hotel totally disappointing, specifically requested renovated suite main portion room appeared recently painted decorated, bathroom completely unacceptable including grossly mildewed shower stained floor tiles dirty floor leaking industrial commode, soon inspected room requested shown room identical condition, additional items concern mentioned reviews bathroom door did not open 90 degrees poor lighting customer service non-existant load doorman cart luggage wheel elevator hall room, n't wait dismal hotel, spending night checked wonderful room westin copley plaza, not boutique hotel experience westin lovely exceptional customer service,  