customer service not term familiar booked room travel agent paid advance confimed reservation presented printed copy hotel voucher arrival usa, told did not reservation fully booked room not available, heated discussion admitted glitch lost reservations no way knowing guests arrived resrevations lost, offered send unacceptable wanted location convenient museum ponte vecchio, reluctantly gave room broom closet better description, asked day wouold accomodate room change received curt response no rooms available, no time did feel went way accomodate merely took advantage situation,  
customer service not term familiar booked room travel agent paid advance confimed reservation presented printed copy hotel voucher arrival usa, told did not reservation fully booked room not available, heated discussion admitted glitch lost reservations no way knowing guests arrived resrevations lost, offered send unacceptable wanted location convenient museum ponte vecchio, reluctantly gave room broom closet better description, asked day wouold accomodate room change received curt response no rooms available, no time did feel went way accomodate merely took advantage situation,  