disappointing, approximately weeks ago husband dog repeat guests executive pacific plaza hotel quick business trip, just month prior stayed 5-days father son graduation great time, majority staff quite friendly inviting, price affordable rooms nice location amazing needs, challenge encountered reserved room asked nice reservationists confirmation directed e-mail forward fathers itinerary traveling california, assured occur did not, experience great talking property affordability location, needed return business selected property positive experience weeks prior, time booked reservation on-line party immediately receive confirmation itinerary travels exactly occurred, called property advance confirm arrangements informed bringing dog, confirm acknowledgement, arriving property mentioned returning just weeks previous visit acknowledged, assigned room entered not quite impressed, room located wing hotel end hallway rooms clustered hand written signs room doors stating painting, located floor previous room king bed queen, room small cramped view house workings systems not staying long not big issue, time checked needed leave event 5:00pm sound possibly paint sprayer did not cause discomfort, returned hotel approximately 11:30pm tired total 4-days travel early late events, slept just fine promptly 7:47am awaken sounds staff yelling forth, stopped 50 minutes began, decided time pack leave no big deal guess, husband took dog walk car continued prepare departure, came tell went car broken, contacted garage attendant told 17 level garage happens time, offered parking hotel, point weighing entire experience limited stay feeling quite disappointed decided share experience management, check asked nice desk attendant speak manager regards experience stated desk supervisor did wish speak general manager, told comfortable speaking comfortable share gm, said yes, went explain entire experience empathized added appeared apparent penalized booking party room assignment opportunity raised upgrade no chose quite confident hotel not 100 occupancy, stated new construction noise given option not bothered advance, did not argue facts, offered credit parking charge said credited room night charge paid, just insult injury point, say said treated better parking garage management graciously offered vacuum glass car window thief broke no charge let dog ini hotel management business past 10-years believe understanding point view patronage unappreciated.the hotel potential understand just recently changed ownership/management july, need remember just need make people feel special goes long way guest experience regardless things direct control.it weeks not follow-up hotel, experience disappointing,  
disappointing, approximately weeks ago husband dog repeat guests executive pacific plaza hotel quick business trip, just month prior stayed 5-days father son graduation great time, majority staff quite friendly inviting, price affordable rooms nice location amazing needs, challenge encountered reserved room asked nice reservationists confirmation directed e-mail forward fathers itinerary traveling california, assured occur did not, experience great talking property affordability location, needed return business selected property positive experience weeks prior, time booked reservation on-line party immediately receive confirmation itinerary travels exactly occurred, called property advance confirm arrangements informed bringing dog, confirm acknowledgement, arriving property mentioned returning just weeks previous visit acknowledged, assigned room entered not quite impressed, room located wing hotel end hallway rooms clustered hand written signs room doors stating painting, located floor previous room king bed queen, room small cramped view house workings systems not staying long not big issue, time checked needed leave event 5:00pm sound possibly paint sprayer did not cause discomfort, returned hotel approximately 11:30pm tired total 4-days travel early late events, slept just fine promptly 7:47am awaken sounds staff yelling forth, stopped 50 minutes began, decided time pack leave no big deal guess, husband took dog walk car continued prepare departure, came tell went car broken, contacted garage attendant told 17 level garage happens time, offered parking hotel, point weighing entire experience limited stay feeling quite disappointed decided share experience management, check asked nice desk attendant speak manager regards experience stated desk supervisor did wish speak general manager, told comfortable speaking comfortable share gm, said yes, went explain entire experience empathized added appeared apparent penalized booking party room assignment opportunity raised upgrade no chose quite confident hotel not 100 occupancy, stated new construction noise given option not bothered advance, did not argue facts, offered credit parking charge said credited room night charge paid, just insult injury point, say said treated better parking garage management graciously offered vacuum glass car window thief broke no charge let dog ini hotel management business past 10-years believe understanding point view patronage unappreciated.the hotel potential understand just recently changed ownership/management july, need remember just need make people feel special goes long way guest experience regardless things direct control.it weeks not follow-up hotel, experience disappointing,  