poor customer service stayed leg 3-week journey china, customer service check poor, staff arrogant uncaring, leave attitude beginning, arrange airport transfer arrived lobby morning manager night did not make reservation, family suite small sofa bed bad pulled mattress kids slept floor, aware hotel, staff not expect 5 star hotel,  
poor customer service stayed leg 3-week journey china, customer service check poor, staff arrogant uncaring, leave attitude beginning, arrange airport transfer arrived lobby morning manager night did not make reservation, family suite small sofa bed bad pulled mattress kids slept floor, aware hotel, staff not expect 5 star hotel,  