gorgeous hotel customer service lacking re-thinking customer service approach hotel easily just ok excellent, facilities far high point, room spacious clean attractive modern comfortable beds, bathroom larger expected well-lit tastefully decorated heavenly shower lived, hotel lobby active beautifully decorated welcoming lots places sit enjoy natural light coming large lobby windows, worked gym well-equipped needs, indoor pool door gym guests saw swimming families enjoying, location appears growing city renovated lots construction area did n't unappealing location, decent restaurants walking distance reasonable cab ride took fenway city game, probably appealing location folks wish lots walking plentiful retail outlets fun tourist attractions, unappealing hotel folks referenced reviews lack can-do attitudes customer service-focus employees, restaurant good example offers breakfast buffet fairly tasty not cheap alas days ate noticed just n't servers tables workers bussing tables, tables sat huge piles plates periods 20 minutes longer diners patiently waited seating, tables remained altogether long periods time maybe staffing tables not available, hostess stand packed people eager eat noticed 50 people addition waiting restaurant size crowd continued time ate, frustrated told wait 15 minutes wait 30-45 minutes, people left parties called seating, saw restaurants employees dining room reading magazines looking bored guests buzzed looking help maybe employees break burning time plain view guests not professional looking break not break, mornings restaurant saw kinds sights, wondered aloud money restaurant making new management scene theorized huge increase revenue new direction, scene just lacked efficiency direction management, servers looked frustrated harried.we encountered lack customer service approach came things like valet service waiting 35 minutes car, asked employees help track car want try avoid doing additional work, no said check car picked, instead said sure way declined responsibility researching situation, frustrating flights catch time window getting tighter tighter particularly flight waited, ended bailing got cab airport time panic friends continued wait car, did make flight good, did encounter especially friendly attentive bartender wish gotten pride job feel valued customers, ca n't recall employee customer-service oriented.it beautiful hotel shame staffing/management things n't good facilities, think choose hotel boston time, btw noticed long check-in lines heading,  
gorgeous hotel customer service lacking re-thinking customer service approach hotel easily just ok excellent, facilities far high point, room spacious clean attractive modern comfortable beds, bathroom larger expected well-lit tastefully decorated heavenly shower lived, hotel lobby active beautifully decorated welcoming lots places sit enjoy natural light coming large lobby windows, worked gym well-equipped needs, indoor pool door gym guests saw swimming families enjoying, location appears growing city renovated lots construction area did n't unappealing location, decent restaurants walking distance reasonable cab ride took fenway city game, probably appealing location folks wish lots walking plentiful retail outlets fun tourist attractions, unappealing hotel folks referenced reviews lack can-do attitudes customer service-focus employees, restaurant good example offers breakfast buffet fairly tasty not cheap alas days ate noticed just n't servers tables workers bussing tables, tables sat huge piles plates periods 20 minutes longer diners patiently waited seating, tables remained altogether long periods time maybe staffing tables not available, hostess stand packed people eager eat noticed 50 people addition waiting restaurant size crowd continued time ate, frustrated told wait 15 minutes wait 30-45 minutes, people left parties called seating, saw restaurants employees dining room reading magazines looking bored guests buzzed looking help maybe employees break burning time plain view guests not professional looking break not break, mornings restaurant saw kinds sights, wondered aloud money restaurant making new management scene theorized huge increase revenue new direction, scene just lacked efficiency direction management, servers looked frustrated harried.we encountered lack customer service approach came things like valet service waiting 35 minutes car, asked employees help track car want try avoid doing additional work, no said check car picked, instead said sure way declined responsibility researching situation, frustrating flights catch time window getting tighter tighter particularly flight waited, ended bailing got cab airport time panic friends continued wait car, did make flight good, did encounter especially friendly attentive bartender wish gotten pride job feel valued customers, ca n't recall employee customer-service oriented.it beautiful hotel shame staffing/management things n't good facilities, think choose hotel boston time, btw noticed long check-in lines heading,  