horrible management stayed hilton london tower bridge 6 days vacation london fiance, arriving airport lost luggage went desk, informed luggage arriving later day, gave paper work airport told notifiy baggage received, morning not receiving baggage called airport, informed sent hotel sent, went desk told received luggage, went concierge told luggage came sent got information desk, called airport double check status, hotel sent, went downstairs morning concierge n't told afternoon concierge expect, called airport sent day.after dealing headache foreign country baggage hotel audacity not charges phone calls airport let reimburse expense buying toiletries clothing, charged 40 pounds refused make compromises not responsible luggage.the rest week went okay minor inconveniences alarm going 3am hotel bar charging 10 pounds drink.but want shoddy service 4 star hotel cares nothing patrons feel free stay, recommendation avoid like plague, maybe management changed better time stay far far away,  
horrible management stayed hilton london tower bridge 6 days vacation london fiance, arriving airport lost luggage went desk, informed luggage arriving later day, gave paper work airport told notifiy baggage received, morning not receiving baggage called airport, informed sent hotel sent, went desk told received luggage, went concierge told luggage came sent got information desk, called airport double check status, hotel sent, went downstairs morning concierge n't told afternoon concierge expect, called airport sent day.after dealing headache foreign country baggage hotel audacity not charges phone calls airport let reimburse expense buying toiletries clothing, charged 40 pounds refused make compromises not responsible luggage.the rest week went okay minor inconveniences alarm going 3am hotel bar charging 10 pounds drink.but want shoddy service 4 star hotel cares nothing patrons feel free stay, recommendation avoid like plague, maybe management changed better time stay far far away,  