not star hotel just returned week stay paradisus palma real, hotel beautiful problems work, did not opt royal service sure glad did n't got, royal service makes reservations restaurants did n't need restauants nearly night, pool area small crowded, think butler come handy beach poolside came offer drinks- stayed class hotels particularly caribbean hotel no beach poolside service, restaurants nice far decor goes food mediocre t hit miss new going, think passions best restaurant far food goes, bana worst experience food cold brought wrong wine told waiters annoyed rude unprofessional brings service, service terrible staff inept did not bring wine appetizers brought food fast slow, vento night finished dinner 1/2 hour appetizers dessert, not toilet paper wash clothes room no clean glasses day, bartenders pools did not know make drinks menu, ran certain wines restauants occassion, ran corona beer pool bar buffet restaurant, buffet breakfast pretty good staff rude indifferent, beach beautiful- bad water seaweed love swim ocean did not seaweed ca n't fault hotel did try rake clear morning, shame staff n't trained better hotel beautiful, needs better chefs better trained staff lovely place not vacation experience, not recommend vacation here- mexico riviera maya beautiful,  
not star hotel just returned week stay paradisus palma real, hotel beautiful problems work, did not opt royal service sure glad did n't got, royal service makes reservations restaurants did n't need restauants nearly night, pool area small crowded, think butler come handy beach poolside came offer drinks- stayed class hotels particularly caribbean hotel no beach poolside service, restaurants nice far decor goes food mediocre t hit miss new going, think passions best restaurant far food goes, bana worst experience food cold brought wrong wine told waiters annoyed rude unprofessional brings service, service terrible staff inept did not bring wine appetizers brought food fast slow, vento night finished dinner 1/2 hour appetizers dessert, not toilet paper wash clothes room no clean glasses day, bartenders pools did not know make drinks menu, ran certain wines restauants occassion, ran corona beer pool bar buffet restaurant, buffet breakfast pretty good staff rude indifferent, beach beautiful- bad water seaweed love swim ocean did not seaweed ca n't fault hotel did try rake clear morning, shame staff n't trained better hotel beautiful, needs better chefs better trained staff lovely place not vacation experience, not recommend vacation here- mexico riviera maya beautiful,  