lousy desk service stayed friend biz trip 2 nites 21-23 april.she booked directly hotel requesting twin bed.however arrived shocked desk staff told booking not confirmed no room, hotel expected contact arrived confirm booking accepted booking credit card details, meaning not calling non-confirmation, great shock frequent travellers experience regulations.so dragging half hour finally suitable room meaning queen bed plus sofa bed, apparently solution offer, accepted reluctantly tired.on check-out day realised western guest experience, not think isolated case, certainly not expect well-received hotel.plus think nicer centrally located hotels, like regent hyatt raffles, heard booked till olympics, good luck,  
lousy desk service stayed friend biz trip 2 nites 21-23 april.she booked directly hotel requesting twin bed.however arrived shocked desk staff told booking not confirmed no room, hotel expected contact arrived confirm booking accepted booking credit card details, meaning not calling non-confirmation, great shock frequent travellers experience regulations.so dragging half hour finally suitable room meaning queen bed plus sofa bed, apparently solution offer, accepted reluctantly tired.on check-out day realised western guest experience, not think isolated case, certainly not expect well-received hotel.plus think nicer centrally located hotels, like regent hyatt raffles, heard booked till olympics, good luck,  