promised failed deliver mandala aspires excellence disappoints service.with well-appointed rooms beautiful interiors newly renovated spa smiling staff think hotel all.unfortunatley n't case stay.to begin n't reservation.three people desk spent 15 minutes not finding it.i directed customer reservation, bad order.i suggested site used book roomthis came unexpected idea, reluctant lines busy, eventually manager decided go.we sent bar complimentary coffee sorted things out.at point approx, 45 minutes passed arrival.15 minutes later arrived tell located reservation lost manager special able retrieve it.sigh.she tells room immediately send prep two.four hours later no arrived.we reception send up.however rest stay bathrobe set slippers.in beautiful newly renovated spa hoping massage look different treatments available.a week new opening no brochures printed material treatments offer.they puzzled 7 staring ask information spa manager promises send room.3 hours later late book treatment manilla folder arrives information.lastly bar, love, wonderful drinks nice ambience order work special advertised receive champagne cocktails, drink dinner excellent kitchent receive, price work special 11 euros advertised 5 euros, ask waitress looks confused goes speak bartender.she returns informs no work special special drink day price hotel lovely staff polite helpful actual service level falls far short hotel aspires promises.not tragedy certainly detracts overall experience,  
promised failed deliver mandala aspires excellence disappoints service.with well-appointed rooms beautiful interiors newly renovated spa smiling staff think hotel all.unfortunatley n't case stay.to begin n't reservation.three people desk spent 15 minutes not finding it.i directed customer reservation, bad order.i suggested site used book roomthis came unexpected idea, reluctant lines busy, eventually manager decided go.we sent bar complimentary coffee sorted things out.at point approx, 45 minutes passed arrival.15 minutes later arrived tell located reservation lost manager special able retrieve it.sigh.she tells room immediately send prep two.four hours later no arrived.we reception send up.however rest stay bathrobe set slippers.in beautiful newly renovated spa hoping massage look different treatments available.a week new opening no brochures printed material treatments offer.they puzzled 7 staring ask information spa manager promises send room.3 hours later late book treatment manilla folder arrives information.lastly bar, love, wonderful drinks nice ambience order work special advertised receive champagne cocktails, drink dinner excellent kitchent receive, price work special 11 euros advertised 5 euros, ask waitress looks confused goes speak bartender.she returns informs no work special special drink day price hotel lovely staff polite helpful actual service level falls far short hotel aspires promises.not tragedy certainly detracts overall experience,  