beautifull property terrible service resort leaves lot desired, place old, lobby public areas somewhat re-done, not standards intercontinental property, check breeze courteous efficient, charged additional resort tax fees mentioned booked reservation, resort fee resort charges fortune water room charges, not sure resort fee for.my room dated worn torn, furniture old rattan wood, french door mirrors bathroom 1980. a/c loud did not cool, carpets frayed stained torn, not room expect intercontinental hotel, actually jr. suite separate bedroom living room, old style box televisions no mini-bar no robes no upgraded amenities, faces lagoon, friend room facing ocean 820, rooms plasma tv s upgraded furniture bedding, rooms 821 odd numbers face lagoon old school, make sure u make clear ar check want newer rooms.turndown service joke, not included automatically, request, come close curtains, no chocolate no refreshing room, no extra towels, nothing, offer turndown service not going right way pool area absolutely amazing, nice pool bar area, really enjoyed stay, hotel crazy policy 1 single pool towel guest, sign bracelet thing convenient cancun inclusive 79 night hotel 5 star resort, mean 400 night average, expect certain level service.the chaise lounges comfy blue cushions, dirty old mildewy, stained, need 1 towel cover 1 towel, no bar attendants come, bar orders, drinks expensive taste terrible, spa ok. massage male therapist, good, cheated 5 min service, finished earlier, not honest not right, upset, did not care, girl desk did 5 inconvenience, apology better 5, spa relaxation area bottles water tea, no sugar tea no honey nothing stir tea, asked honey sugar, told none, breakfast alfredo cheap 22, consider variety quality food, good deal selection fantastic, did buffet morning highly recommend, service wait staff mediocre best, slow no responsive guest needs.at check, early flight, tried check night, told 12am not audit morning tried 5am check, told charge credit card file, not cash audit, waited 5:30am missed flight, leave able pay cash charged credit card, not fair intended pay cash, like intercontinental, happened, hotel great location right ocean, good deal hotwire priceline guess ok. not pay rates intecontinental.com, sorry,  
beautifull property terrible service resort leaves lot desired, place old, lobby public areas somewhat re-done, not standards intercontinental property, check breeze courteous efficient, charged additional resort tax fees mentioned booked reservation, resort fee resort charges fortune water room charges, not sure resort fee for.my room dated worn torn, furniture old rattan wood, french door mirrors bathroom 1980. a/c loud did not cool, carpets frayed stained torn, not room expect intercontinental hotel, actually jr. suite separate bedroom living room, old style box televisions no mini-bar no robes no upgraded amenities, faces lagoon, friend room facing ocean 820, rooms plasma tv s upgraded furniture bedding, rooms 821 odd numbers face lagoon old school, make sure u make clear ar check want newer rooms.turndown service joke, not included automatically, request, come close curtains, no chocolate no refreshing room, no extra towels, nothing, offer turndown service not going right way pool area absolutely amazing, nice pool bar area, really enjoyed stay, hotel crazy policy 1 single pool towel guest, sign bracelet thing convenient cancun inclusive 79 night hotel 5 star resort, mean 400 night average, expect certain level service.the chaise lounges comfy blue cushions, dirty old mildewy, stained, need 1 towel cover 1 towel, no bar attendants come, bar orders, drinks expensive taste terrible, spa ok. massage male therapist, good, cheated 5 min service, finished earlier, not honest not right, upset, did not care, girl desk did 5 inconvenience, apology better 5, spa relaxation area bottles water tea, no sugar tea no honey nothing stir tea, asked honey sugar, told none, breakfast alfredo cheap 22, consider variety quality food, good deal selection fantastic, did buffet morning highly recommend, service wait staff mediocre best, slow no responsive guest needs.at check, early flight, tried check night, told 12am not audit morning tried 5am check, told charge credit card file, not cash audit, waited 5:30am missed flight, leave able pay cash charged credit card, not fair intended pay cash, like intercontinental, happened, hotel great location right ocean, good deal hotwire priceline guess ok. not pay rates intecontinental.com, sorry,  