dissapointment unfulfilled expectations wow start, say hotel lacking aspect concierge fantastic, booked prepaid room supposed special rate preferred room checked spent 15 minutes listening staff discuss rooms n't reason, eventually given room went, carpets stained crumbs bedside table window looked brick wall preferred room, called complained miraculously room 22nd floor did smaller cramped turned, moved day comfortable room.what bad, housekeeping poor general areas not cleaned dust dirty water flower pots etc.. bedroom poorly serviced noticed leaving day item floor bathroom piece paper bed floor scrap, room cleaned item moved quite managed clean bathroom make bed disturbing items no idea, waited 2 hours make 4 calls extra pillows, bell boy told downstairs complimentary drinking water none room, thing room service arrive bottle water 15 check sent away, thing lets themselve room checking proceeded check mini bar left 2 complimentary bottles water floor hallway.on mornings decided grab breakfast come room prepare day ahead not disturb sign door left, assume housekeeping noticed time returned room exactly wanted avoid, confronted housekeeper response no sign door n't claimed room floor, 100 certain not case.the worst thing complaints guest think management talk try rectify things not word, regret not staying giraffe hotel stayed earlier wonderful.i n't misled expect quality words reception 3 star diamond hotelperhaps just expecting,  
dissapointment unfulfilled expectations wow start, say hotel lacking aspect concierge fantastic, booked prepaid room supposed special rate preferred room checked spent 15 minutes listening staff discuss rooms n't reason, eventually given room went, carpets stained crumbs bedside table window looked brick wall preferred room, called complained miraculously room 22nd floor did smaller cramped turned, moved day comfortable room.what bad, housekeeping poor general areas not cleaned dust dirty water flower pots etc.. bedroom poorly serviced noticed leaving day item floor bathroom piece paper bed floor scrap, room cleaned item moved quite managed clean bathroom make bed disturbing items no idea, waited 2 hours make 4 calls extra pillows, bell boy told downstairs complimentary drinking water none room, thing room service arrive bottle water 15 check sent away, thing lets themselve room checking proceeded check mini bar left 2 complimentary bottles water floor hallway.on mornings decided grab breakfast come room prepare day ahead not disturb sign door left, assume housekeeping noticed time returned room exactly wanted avoid, confronted housekeeper response no sign door n't claimed room floor, 100 certain not case.the worst thing complaints guest think management talk try rectify things not word, regret not staying giraffe hotel stayed earlier wonderful.i n't misled expect quality words reception 3 star diamond hotelperhaps just expecting,  