disappointing service stayed westin week july, initially representative checking told giving upgrade higher floor actually downgrade, room old wallpaper peeling paint chipped bathroom tub actually dirty, disgusting, worse tried complain telephone did n't work properly friend jiggle phone cord dial tone.we subsequently moved renovated floor like night day, room lovely bathroom remodeled view fountain directly outside hotel.while location outstanding housekeeping staff wonderful concierge atrocious, time went ask question bothering, desk refused cab told look cabs green light, gee thanks, unbelievable, stayed plenty 5 star hotels worst service ever.if stay n't expect assistance staff make sure room renovated floor,  
disappointing service stayed westin week july, initially representative checking told giving upgrade higher floor actually downgrade, room old wallpaper peeling paint chipped bathroom tub actually dirty, disgusting, worse tried complain telephone did n't work properly friend jiggle phone cord dial tone.we subsequently moved renovated floor like night day, room lovely bathroom remodeled view fountain directly outside hotel.while location outstanding housekeeping staff wonderful concierge atrocious, time went ask question bothering, desk refused cab told look cabs green light, gee thanks, unbelievable, stayed plenty 5 star hotels worst service ever.if stay n't expect assistance staff make sure room renovated floor,  