bad impression operator picks phone general number gave wrong fax number, called inquire second person curt correcting not no apology hung talking bye, kind service attitude simply not acceptable let hotel level, going compete rest category make sure interface clients not rude short sighted,  
bad impression operator picks phone general number gave wrong fax number, called inquire second person curt correcting not no apology hung talking bye, kind service attitude simply not acceptable let hotel level, going compete rest category make sure interface clients not rude short sighted,  