great location friendly staff spending month reading reviews searching hotels florence chose hotel europa nights june 14 16 2007 150 euros night 204.00 u.s. dollars night., wanted nice celebrating 30th anniversary.we walked train station luggage 10 minute walk no problems, owners gassem miriam daughter gracious polite helpful, great pride hotel currently renovations recommended excellent restaurant florence zaza.the hotel 2nd 3rd floors climb steep flights stairs 2nd floor scary elevator operate room 2 luggage, main entrance elevator dark dreary scary night especially traveling alone.we lovely renovated room king-size bed beautifully bathroom shower extra jets balcony/terrace overlooked duomo, room privacy quiet, unfortunately walk construction area new bedding hallway room.the problems encountered room no framing/molding door people hall easily peek into/look room, apparently not finished renovating room gassem said fix tomorrow try tonight went, returned bubble wrap framing no look inside, issue balcony table 2 chairs right outside balcony door, thought private realized night guests sat outside bedroom balcony door talking night away waking smoking left cigarette butts entrance, did not use balcony construction material debris renovations, apparently did not bother people, breakfast average coffee/tea/cappachino cresonts wrappers yogurt cold meats wrapped processed cheese, gasshem offered switch room room main street noise not renovated money not want spend 2 nights, did not say lack privacy people look room doubt bubble wrap, feel offered discount room.gasshem nice leaving bottle wine night celebrate anniversary, overall location staff makes place, renovated rooms bathroom complete nice, hotels florence probably opt stay visit, choose stay sure renovations complete sure completely renovated room,  
great location friendly staff spending month reading reviews searching hotels florence chose hotel europa nights june 14 16 2007 150 euros night 204.00 u.s. dollars night., wanted nice celebrating 30th anniversary.we walked train station luggage 10 minute walk no problems, owners gassem miriam daughter gracious polite helpful, great pride hotel currently renovations recommended excellent restaurant florence zaza.the hotel 2nd 3rd floors climb steep flights stairs 2nd floor scary elevator operate room 2 luggage, main entrance elevator dark dreary scary night especially traveling alone.we lovely renovated room king-size bed beautifully bathroom shower extra jets balcony/terrace overlooked duomo, room privacy quiet, unfortunately walk construction area new bedding hallway room.the problems encountered room no framing/molding door people hall easily peek into/look room, apparently not finished renovating room gassem said fix tomorrow try tonight went, returned bubble wrap framing no look inside, issue balcony table 2 chairs right outside balcony door, thought private realized night guests sat outside bedroom balcony door talking night away waking smoking left cigarette butts entrance, did not use balcony construction material debris renovations, apparently did not bother people, breakfast average coffee/tea/cappachino cresonts wrappers yogurt cold meats wrapped processed cheese, gasshem offered switch room room main street noise not renovated money not want spend 2 nights, did not say lack privacy people look room doubt bubble wrap, feel offered discount room.gasshem nice leaving bottle wine night celebrate anniversary, overall location staff makes place, renovated rooms bathroom complete nice, hotels florence probably opt stay visit, choose stay sure renovations complete sure completely renovated room,  