going having read glowing reviews hotel seriously unimpressed lack service, arrived 3pm hotel check-in time told room not ready, left hotel returned 6pm, told room not ready, eventually admitted problem steam room asked different room young baby, long wait allocated room ok quite spacious bathroom tiny poorly designed, no kettle kitchen annoying, worst experience called belldesk 1pm following day ask assistance bags, told bellman way immediately, 10 mins no sign called told way, waited 40 minutes total time called spoke person told bellman way, finally collected bags went missing way downstairs lobby wait 10 minutes able locate, time inclined stay doors away kimberley suites hotel apparently rooms just redone service better,  
going having read glowing reviews hotel seriously unimpressed lack service, arrived 3pm hotel check-in time told room not ready, left hotel returned 6pm, told room not ready, eventually admitted problem steam room asked different room young baby, long wait allocated room ok quite spacious bathroom tiny poorly designed, no kettle kitchen annoying, worst experience called belldesk 1pm following day ask assistance bags, told bellman way immediately, 10 mins no sign called told way, waited 40 minutes total time called spoke person told bellman way, finally collected bags went missing way downstairs lobby wait 10 minutes able locate, time inclined stay doors away kimberley suites hotel apparently rooms just redone service better,  