3-star service, friends stayed 6 nights nov. pretty bad experiences, arrived hotel 3am night key cards cancelled went desk treated criminals, ultimately figured checked desk staff entered wrong check-out date mistake, wait 5:30 figure, general manager said allowed enter room taken care day, nazi desk staff not budge foreigners, live japan speak japanese following conversations, handled differently guests japanese, foreigner japan expected westin hotel, lost day trip tokyo, splept tour planned unable re-book, given sorry deep bows given night free soured hotel experience, tokyo awesome suggest look hotel fully appreciate great city, desk supervisor arranged reservations friends teppan yaki steak house 22nd floor night tokyo arrived wait 20 minutes told 1 hour table lost reservation, kind service, offered send hotel place waited got check charged table charge friend refused pay, morning hotel general manager general manager kyoto westin new gm tokyo soon dinner taken total, meal complimentary begin, likely not happen credible 5-star hotels, better hotels closer action westin, searching, way allowed eat lunch buffet result sleeping breakfast day locked food terrible, breakfast great, executive room 17th floor fairly crowded tables dirty dishes guests stand wait tables cleared, free night free dinner not worth 370,000 yen 6 nights, look better,  
3-star service, friends stayed 6 nights nov. pretty bad experiences, arrived hotel 3am night key cards cancelled went desk treated criminals, ultimately figured checked desk staff entered wrong check-out date mistake, wait 5:30 figure, general manager said allowed enter room taken care day, nazi desk staff not budge foreigners, live japan speak japanese following conversations, handled differently guests japanese, foreigner japan expected westin hotel, lost day trip tokyo, splept tour planned unable re-book, given sorry deep bows given night free soured hotel experience, tokyo awesome suggest look hotel fully appreciate great city, desk supervisor arranged reservations friends teppan yaki steak house 22nd floor night tokyo arrived wait 20 minutes told 1 hour table lost reservation, kind service, offered send hotel place waited got check charged table charge friend refused pay, morning hotel general manager general manager kyoto westin new gm tokyo soon dinner taken total, meal complimentary begin, likely not happen credible 5-star hotels, better hotels closer action westin, searching, way allowed eat lunch buffet result sleeping breakfast day locked food terrible, breakfast great, executive room 17th floor fairly crowded tables dirty dishes guests stand wait tables cleared, free night free dinner not worth 370,000 yen 6 nights, look better,  