beautiful hotel destroyed terrible service, stay started problems desk, 20 minutes 3:00. told check time 3:00 lunch come 3:00. returned lunch given room told luggage room, no concierge took room took 20 minutes room located far away, course luggage not, went desk told did not want room, said okay not room 6:00. sat lobby travel clothes waited room, concierage told tell hotel 9:00 morning, n't tell 2 hours sat lobby, wanted try sell time share, got introduction hotel, 6:30 finally got new room luggage, day totally wasted, turned room utility closet did not sleep night heard pipes night, went lobby morning asked room changed, said n't hotel 100 booked no rooms, hotel actually 25-30 booked, finally gave room concierge did time showed room, room 3rd floor night door roof blowing opening closing, went lobby complain gave 100 booked speech, head guest services come not believe bad, called maintaince 15 minutes door closed, end problem, massages spa droped 250.00, massages good, day took massage workshop zen pavillian, told spa use pool steam room sauna, no showed did wrong, fabulous cabanas outside massage single couple, no offered instead massages upstairs listened drilling doing downstairs construction spa, bad did not offer beautiful cabanas, food average- enjoyed japanese asian best, outdoor restaurants did not open rained nanos did not open day- told hotel not 2 outdoor buffets open, hmmmm not change room 100 booked restaurants did not open did not people, not impressed market grill food laid day 11:00 6:00. atmosphere bummer met lobby restaurants pool nothing similar complaints, shame hotel beautiful grounds gardens really nice, service terrible food just fair rooms musty nightly entertainment weak, overall recommend resort return, travelled 30 years great places, real disappointment felt like waste money, way did tip including real nice tip desk arrive did not help, trip bummer,  
beautiful hotel destroyed terrible service, stay started problems desk, 20 minutes 3:00. told check time 3:00 lunch come 3:00. returned lunch given room told luggage room, no concierge took room took 20 minutes room located far away, course luggage not, went desk told did not want room, said okay not room 6:00. sat lobby travel clothes waited room, concierage told tell hotel 9:00 morning, n't tell 2 hours sat lobby, wanted try sell time share, got introduction hotel, 6:30 finally got new room luggage, day totally wasted, turned room utility closet did not sleep night heard pipes night, went lobby morning asked room changed, said n't hotel 100 booked no rooms, hotel actually 25-30 booked, finally gave room concierge did time showed room, room 3rd floor night door roof blowing opening closing, went lobby complain gave 100 booked speech, head guest services come not believe bad, called maintaince 15 minutes door closed, end problem, massages spa droped 250.00, massages good, day took massage workshop zen pavillian, told spa use pool steam room sauna, no showed did wrong, fabulous cabanas outside massage single couple, no offered instead massages upstairs listened drilling doing downstairs construction spa, bad did not offer beautiful cabanas, food average- enjoyed japanese asian best, outdoor restaurants did not open rained nanos did not open day- told hotel not 2 outdoor buffets open, hmmmm not change room 100 booked restaurants did not open did not people, not impressed market grill food laid day 11:00 6:00. atmosphere bummer met lobby restaurants pool nothing similar complaints, shame hotel beautiful grounds gardens really nice, service terrible food just fair rooms musty nightly entertainment weak, overall recommend resort return, travelled 30 years great places, real disappointment felt like waste money, way did tip including real nice tip desk arrive did not help, trip bummer,  