case study poor customer service husband recently stayed ramada trip bali celebrate anniversary, read trip advisor bit wary negative comments hotel decided hotel try considering reasonable rates, stay planned end long trip staying hotels ranging 225 250 night vs. 90 night ramada, overall hotel better ramadas rooms not luxurious comfortable, gorgeous beaches canggu seminyak jimbaran nusa lemongan did not mind beach attached ramada n't nicest reviewers mired boats jet skiis low tide covered seaweed clean sand, tao restaurant nice pool food reasonably priced 50 meal 2 people drinks, experience breaks customer service involved, booked room online tried email hotel email listed web site confirm reservation late check no answered, emailed 6 times no answer, fact concierge far better hotel bali confirm reservation ramada, fact ramada not help book alternative transportation airport, charge 15 trip using hotel shuttle taxi cost 7, asked book car private driver charged 2 just make, really appalled cheap considering not customer service request, booking car airport customers.finally dispute failed miserably handling charged day rate charged late check day, manager completely unwilling budge giving absolutely no concessions discount considering fully hotel mistake, husband discussed realized probably directive ramada central management not let junior managers need help customers ensure complete satisfaction, difference day half day rate 45 unwilling consider lost customers life, planning write strongly worded letter ramada central management issue definitely recommend ramada friends associates, husband planning use experience ramada company presentation not manage customer service planning submit case business school case study poor customer service management.in short wish truly experience luxury comfort amazing customer service bali offer pay little stay myriad hotels south bali not ramada,  
case study poor customer service husband recently stayed ramada trip bali celebrate anniversary, read trip advisor bit wary negative comments hotel decided hotel try considering reasonable rates, stay planned end long trip staying hotels ranging 225 250 night vs. 90 night ramada, overall hotel better ramadas rooms not luxurious comfortable, gorgeous beaches canggu seminyak jimbaran nusa lemongan did not mind beach attached ramada n't nicest reviewers mired boats jet skiis low tide covered seaweed clean sand, tao restaurant nice pool food reasonably priced 50 meal 2 people drinks, experience breaks customer service involved, booked room online tried email hotel email listed web site confirm reservation late check no answered, emailed 6 times no answer, fact concierge far better hotel bali confirm reservation ramada, fact ramada not help book alternative transportation airport, charge 15 trip using hotel shuttle taxi cost 7, asked book car private driver charged 2 just make, really appalled cheap considering not customer service request, booking car airport customers.finally dispute failed miserably handling charged day rate charged late check day, manager completely unwilling budge giving absolutely no concessions discount considering fully hotel mistake, husband discussed realized probably directive ramada central management not let junior managers need help customers ensure complete satisfaction, difference day half day rate 45 unwilling consider lost customers life, planning write strongly worded letter ramada central management issue definitely recommend ramada friends associates, husband planning use experience ramada company presentation not manage customer service planning submit case business school case study poor customer service management.in short wish truly experience luxury comfort amazing customer service bali offer pay little stay myriad hotels south bali not ramada,  