horrible customer service friends girls weekend planned hotel friend birthday, purchased favorite bottle wine planned giving birthday, arrived hotel valet saw bottle refused let bring wine hotel, groups people bringing coolers hotel.we appointments booked zaspa 5:30pm evening, waiting 6:00pm asked staff going helped, told running 45 minutes, dinner reservations 7:00pm cancel.at dinner waiter just walked away table apparently asked questions menu proceeded charge extra entree ordered.throughout stay asked speak general manager manager duty times everytime asked staff said just left no management available speak us.finally days stay questions charges credit card, left message billing department received phone them.the room nice received horrible service, wish stayed hotel crescent court street,  
horrible customer service friends girls weekend planned hotel friend birthday, purchased favorite bottle wine planned giving birthday, arrived hotel valet saw bottle refused let bring wine hotel, groups people bringing coolers hotel.we appointments booked zaspa 5:30pm evening, waiting 6:00pm asked staff going helped, told running 45 minutes, dinner reservations 7:00pm cancel.at dinner waiter just walked away table apparently asked questions menu proceeded charge extra entree ordered.throughout stay asked speak general manager manager duty times everytime asked staff said just left no management available speak us.finally days stay questions charges credit card, left message billing department received phone them.the room nice received horrible service, wish stayed hotel crescent court street,  