5 star service great location, really enjoyed stay westin excelsior, trip italy spent weeks villa rented tuscany, planning trip decided stay hotel florence end trip avoid having make day trips city museums architecture, chose excelsior positive comments tripadvisor location walking distance places wanted visit city, great experience staying, person hotel staff came contact professional, no exceptions, encounter hotel concierge emailed states ask he/she arrange tickets certain museums not stand long ticket lines got, 2 days received professionally written email ticket reservation dates times confirmation numbers, consequently got florence just bypassed lines inside museums right away, arrived hotel saturday afternoon room rented ready just advertised, high speed internet connection room not fixed monday company provided service not open weekends italy know, hotel manager sent great box godiva chocolates apologize, internet issue problem encountered hotel handled, plus really did n't need did wireless high speed lobby business center high speed, hotel right arno river walking distance ponte vecchio uffizi academia medici chapels great florence historical sites, concierge dinner reservations san michele fiesole terrace view overlooking florence amazing, beds hotel classic heavenly bed style westin no complaints type, highly recommend hotel, grazie mille excelsior,  
5 star service great location, really enjoyed stay westin excelsior, trip italy spent weeks villa rented tuscany, planning trip decided stay hotel florence end trip avoid having make day trips city museums architecture, chose excelsior positive comments tripadvisor location walking distance places wanted visit city, great experience staying, person hotel staff came contact professional, no exceptions, encounter hotel concierge emailed states ask he/she arrange tickets certain museums not stand long ticket lines got, 2 days received professionally written email ticket reservation dates times confirmation numbers, consequently got florence just bypassed lines inside museums right away, arrived hotel saturday afternoon room rented ready just advertised, high speed internet connection room not fixed monday company provided service not open weekends italy know, hotel manager sent great box godiva chocolates apologize, internet issue problem encountered hotel handled, plus really did n't need did wireless high speed lobby business center high speed, hotel right arno river walking distance ponte vecchio uffizi academia medici chapels great florence historical sites, concierge dinner reservations san michele fiesole terrace view overlooking florence amazing, beds hotel classic heavenly bed style westin no complaints type, highly recommend hotel, grazie mille excelsior,  