nice hotel staff not nice stayed hotel vacation, good location clean hotel nice executive club, staff concierge awful, concierge not nice research quite emails responded, husband platinum member treated like just walked streets, complain nicer room think spends 60 time starwood hotels paying customer treated little better, nice hotel staff use customer service training, asked hotel holding walkie time open hotel just looked said person ask, like not said let let raido ask, crazy,  
nice hotel staff not nice stayed hotel vacation, good location clean hotel nice executive club, staff concierge awful, concierge not nice research quite emails responded, husband platinum member treated like just walked streets, complain nicer room think spends 60 time starwood hotels paying customer treated little better, nice hotel staff use customer service training, asked hotel holding walkie time open hotel just looked said person ask, like not said let let raido ask, crazy,  