surely stay stayed executive-level room newer tower room not bad nice view, executive level lounge good seleciton snacks drinks day, grounds generally pretty include tropical garden pond swans private beach pools restaurants shops, good parts.unfortunately negative aspects significantly cut enjoying vacation revolve terrible service overcharging, reasons advise stay elsewhere.we requested nonsmoking room beds confirmed twice, instead received room smelled stale smoke floor no non-smoking signs just single king-size bed, hesitant request room change experience punative component replacement room quite worse.the service poor, valets bellmen n't come greet drive valet service takes long time retrieve car, concierge curt answers questions pre-printed sheet paper, driving directions handed actually error, paper handed checkin listed incorrect location breakfast area executive lounge.internet service 15/day want pay does n't work, number help connects support person warsaw poland really phone room stopped working day.our room key cards expired reprogrammed twice day.the final insult over-charging, addition 9 tax prepared 10 resort fee 1/day donation orphanage, told resort fee required puerto rico law yeah right remove orphanage donation not working told returned home,  
surely stay stayed executive-level room newer tower room not bad nice view, executive level lounge good seleciton snacks drinks day, grounds generally pretty include tropical garden pond swans private beach pools restaurants shops, good parts.unfortunately negative aspects significantly cut enjoying vacation revolve terrible service overcharging, reasons advise stay elsewhere.we requested nonsmoking room beds confirmed twice, instead received room smelled stale smoke floor no non-smoking signs just single king-size bed, hesitant request room change experience punative component replacement room quite worse.the service poor, valets bellmen n't come greet drive valet service takes long time retrieve car, concierge curt answers questions pre-printed sheet paper, driving directions handed actually error, paper handed checkin listed incorrect location breakfast area executive lounge.internet service 15/day want pay does n't work, number help connects support person warsaw poland really phone room stopped working day.our room key cards expired reprogrammed twice day.the final insult over-charging, addition 9 tax prepared 10 resort fee 1/day donation orphanage, told resort fee required puerto rico law yeah right remove orphanage donation not working told returned home,  