great location poor customer service booked days prepaid including breakfasts got caught recent national rail strike missed day, card concierge service ring moment day hotel refused refund money said tough luck despite strike outside control.when got ok hotel ok room great location close rail station, rushed florence saw day returned hotel asked box breakfast morning check 5.30am, answer no kitchen closed, complained told speak head chef problem, prompted arguement ended senior hotel person stepped promised, checked got lillte bags biscuit bar bit fruit yogo nothing, value money, no lots hotels florence stay appreciates customers,  
great location poor customer service booked days prepaid including breakfasts got caught recent national rail strike missed day, card concierge service ring moment day hotel refused refund money said tough luck despite strike outside control.when got ok hotel ok room great location close rail station, rushed florence saw day returned hotel asked box breakfast morning check 5.30am, answer no kitchen closed, complained told speak head chef problem, prompted arguement ended senior hotel person stepped promised, checked got lillte bags biscuit bar bit fruit yogo nothing, value money, no lots hotels florence stay appreciates customers,  