lovely hotel concierge complete joke stayed 3 night stay problems arriving concierge forgot book table gordon ramsay nearly cancelled room complained e-mail regarding restaurant booking did n't response best value money talking room request assured restaurant booking taken care of.when arrived met wonderful porter showed room, fantastic room big nyc standards requested high floor bath met 49th floor overlooking slightly blocked central park, nights food wonderful gordon ramsay bottle wine fruit left room complimentary corkscrew forgotten having 2 different packages check check day 2 started confusing staff, debited credit card night paying cash, called requested advising room service start getting picnic basket ready package, commented spoken jason regarding did n't know price starting baffled, explain fact guess free package booked.45 minutes later arrived downstairs went concierge requesting basket, concierge got phone calls commenting time new package offer no website 8 months clearly order told 10 minutes, husband coffee maze 20 minutes went concierge time told 30 minutes decision shopping come later, did lovely took 15 minutes locate concierge thought delivered room n't asked having room want picnic room 23 degree heat couple blocks central park asked address 2 different places concierge got addresses wrong second cab ride 10 blocks, second day breakfast included went restaurant told charged room dining included saying n't bottle champagne included wanted 49 floors room order end reception said clear post n't charged following morning need expensive champagne breakfast room course forgot remove total, th champagne breakfast superb room morning sunday morning nicer 45 minutes long time wait smoked salmon scrambled eggs though.this hotel got things right location room size room gadgets electronic blinds curtains ipod decking stations bathrooms room service staff gordon ramsay london restaurant, concierge complete joke ca n't book table restaurant hotel ca n't addresses right directions ca n't organise picnic hamper room service clipboard organise, check staff moody stand offish shame fantastic hotel stay just deal concierge minimal contact check-in reception,  
lovely hotel concierge complete joke stayed 3 night stay problems arriving concierge forgot book table gordon ramsay nearly cancelled room complained e-mail regarding restaurant booking did n't response best value money talking room request assured restaurant booking taken care of.when arrived met wonderful porter showed room, fantastic room big nyc standards requested high floor bath met 49th floor overlooking slightly blocked central park, nights food wonderful gordon ramsay bottle wine fruit left room complimentary corkscrew forgotten having 2 different packages check check day 2 started confusing staff, debited credit card night paying cash, called requested advising room service start getting picnic basket ready package, commented spoken jason regarding did n't know price starting baffled, explain fact guess free package booked.45 minutes later arrived downstairs went concierge requesting basket, concierge got phone calls commenting time new package offer no website 8 months clearly order told 10 minutes, husband coffee maze 20 minutes went concierge time told 30 minutes decision shopping come later, did lovely took 15 minutes locate concierge thought delivered room n't asked having room want picnic room 23 degree heat couple blocks central park asked address 2 different places concierge got addresses wrong second cab ride 10 blocks, second day breakfast included went restaurant told charged room dining included saying n't bottle champagne included wanted 49 floors room order end reception said clear post n't charged following morning need expensive champagne breakfast room course forgot remove total, th champagne breakfast superb room morning sunday morning nicer 45 minutes long time wait smoked salmon scrambled eggs though.this hotel got things right location room size room gadgets electronic blinds curtains ipod decking stations bathrooms room service staff gordon ramsay london restaurant, concierge complete joke ca n't book table restaurant hotel ca n't addresses right directions ca n't organise picnic hamper room service clipboard organise, check staff moody stand offish shame fantastic hotel stay just deal concierge minimal contact check-in reception,  