work progress hotel jen definitely reasonably priced relative hotels hk attractively modern hotel clean bright rooms, needs lot work customer service department stay again.i paid extra jen room harbour view thought worthwhile jen rooms located higher floors hotel better views plus exclusive access 28th floor facilities lounge free breakfast served free happy hour drinks plus 2 computers free internet access, check 28th floor useful know waited line lobby minutes, lobby utter madness arrived desk staff rude slow guests complaining lost reservations mixed rooms, 28th floor peaceful oasis comparison, note apparently madness lobby none friends calling hotel able reach line just rang rang no picked up.the room got bright clean decent view harbour, desk sent plate fresh fruit nice gesture employee sent deliver just barged room shower, room smelled faintly cigarette smoke willing tolerate got hotel dinner room actually smoky apparently smoke got room smoking floor a/c vents, desk pleased change room asked took time getting new room, second room got broken window shade n't open curtain view paid extra smoke-less stayed, major downside hotel location, no mtr stops nearby try build day limited schedule hotel shuttle bus does n't run night just taxis ended doing, airport express convenient way airport hotels hk given hotel jen location paid shuttlebus airport directly hotel taking airport express central taxi, sure carry hotel card address english chinese characters none taxi drivers knew hotel located,  
work progress hotel jen definitely reasonably priced relative hotels hk attractively modern hotel clean bright rooms, needs lot work customer service department stay again.i paid extra jen room harbour view thought worthwhile jen rooms located higher floors hotel better views plus exclusive access 28th floor facilities lounge free breakfast served free happy hour drinks plus 2 computers free internet access, check 28th floor useful know waited line lobby minutes, lobby utter madness arrived desk staff rude slow guests complaining lost reservations mixed rooms, 28th floor peaceful oasis comparison, note apparently madness lobby none friends calling hotel able reach line just rang rang no picked up.the room got bright clean decent view harbour, desk sent plate fresh fruit nice gesture employee sent deliver just barged room shower, room smelled faintly cigarette smoke willing tolerate got hotel dinner room actually smoky apparently smoke got room smoking floor a/c vents, desk pleased change room asked took time getting new room, second room got broken window shade n't open curtain view paid extra smoke-less stayed, major downside hotel location, no mtr stops nearby try build day limited schedule hotel shuttle bus does n't run night just taxis ended doing, airport express convenient way airport hotels hk given hotel jen location paid shuttlebus airport directly hotel taking airport express central taxi, sure carry hotel card address english chinese characters none taxi drivers knew hotel located,  