oh dear positive staff exception superb friendly helpful courteous, hotel location central.like frequest travellers curious hotels different styles age service facilities equally classified particular star rating inconsistent offerings, learned accept not accept star rating 5 star gl hotels owned group customer offerings wildly inconsistent, stayed hotel urban madrid early august no fault property positioning 5 star gl market, looked forward stay sister hotel barcelona, disappointed requested early check flight timings informed arrival room not ready not issue, manager hotel hand greet arrival booking upgrade complimentary glass champagne room upgrade, wonderful thought, given room freshen roof bar drink, came signing drink barman not deal complimentary not assigned room, paid, waiting complementary drink given access room 2:30pm, upgrade room duplex category junior suite originally booked, taken upgraded room, lost complaining, various noises curiousity, worked room directly roof pool, noise loungers dragged splashing, pool closes 8. hotel makes reference total sound proofing quiet summer time traffic barcelona centre audible, qualifies upgrade dispare.as room hotel prides antiques collection boasts piece room, missed no obvious antique room, advertised tea/coffee facilities did not exist no iron/ironing board available meaning costly hotel services used, entirely unacceptable, bathroom clean functionally totally need modernisation.no wo n't expectation gap madrid experience felt let,  
oh dear positive staff exception superb friendly helpful courteous, hotel location central.like frequest travellers curious hotels different styles age service facilities equally classified particular star rating inconsistent offerings, learned accept not accept star rating 5 star gl hotels owned group customer offerings wildly inconsistent, stayed hotel urban madrid early august no fault property positioning 5 star gl market, looked forward stay sister hotel barcelona, disappointed requested early check flight timings informed arrival room not ready not issue, manager hotel hand greet arrival booking upgrade complimentary glass champagne room upgrade, wonderful thought, given room freshen roof bar drink, came signing drink barman not deal complimentary not assigned room, paid, waiting complementary drink given access room 2:30pm, upgrade room duplex category junior suite originally booked, taken upgraded room, lost complaining, various noises curiousity, worked room directly roof pool, noise loungers dragged splashing, pool closes 8. hotel makes reference total sound proofing quiet summer time traffic barcelona centre audible, qualifies upgrade dispare.as room hotel prides antiques collection boasts piece room, missed no obvious antique room, advertised tea/coffee facilities did not exist no iron/ironing board available meaning costly hotel services used, entirely unacceptable, bathroom clean functionally totally need modernisation.no wo n't expectation gap madrid experience felt let,  