arts lovely hotel service disappointing spent weekend arts hotel special occasion, deluxe 5 star hotel disappointed service.when arrived conceirge took travel case delivered room check-in, hour later telephone conceirge desk case arrived, just wanted throw bikini grab suntan lotion days housekeeping come clean room, day spending busy day just wanted jump shower, returned room towels left pile floor room remained untouched, needless say maid did come room told busy doing turndown evening, just wanted fresh towels nevermind turndown, evening asked conceirge make dinner reservation evening sunday evening special occasion, sunday did n't clue going asked conceirge desk restaurant booked dismay nothing booked, lady desk started ring restaurants booked no surprises short notice, restaurant called discovered reservation lady handled request previous evening failed tell, returning room fiasco restaurant reservation room not cleaned, let second time annoyed hell asked sure left light door room cleaned, n't stayed arts simple, inside door switches clean room privacy, not rocket science complained check-out desk not stay told switches confusing, room 6th floor hear lot traffic noise probably not problem room higher up.that said rooms fab spa good great views 43rd floor expensive, service round swimming pool good, remember id casino doorits real shame problems did probably n't fault hotel money paid reputation hotel disappointing,  
arts lovely hotel service disappointing spent weekend arts hotel special occasion, deluxe 5 star hotel disappointed service.when arrived conceirge took travel case delivered room check-in, hour later telephone conceirge desk case arrived, just wanted throw bikini grab suntan lotion days housekeeping come clean room, day spending busy day just wanted jump shower, returned room towels left pile floor room remained untouched, needless say maid did come room told busy doing turndown evening, just wanted fresh towels nevermind turndown, evening asked conceirge make dinner reservation evening sunday evening special occasion, sunday did n't clue going asked conceirge desk restaurant booked dismay nothing booked, lady desk started ring restaurants booked no surprises short notice, restaurant called discovered reservation lady handled request previous evening failed tell, returning room fiasco restaurant reservation room not cleaned, let second time annoyed hell asked sure left light door room cleaned, n't stayed arts simple, inside door switches clean room privacy, not rocket science complained check-out desk not stay told switches confusing, room 6th floor hear lot traffic noise probably not problem room higher up.that said rooms fab spa good great views 43rd floor expensive, service round swimming pool good, remember id casino doorits real shame problems did probably n't fault hotel money paid reputation hotel disappointing,  