old world charm stayed fairmont location excellent street copley plaza steps away prudential center newbury street, dinner oak room nice oak bar gorgeous.the check-in staff friendly helpful, liked room glance charming old world bb style, went bathroom hair tub sink tub needed reglazed, called desk advise hairy discovery apologized offered clean bathroom noticed hair ledge desk started wonder things, agreed new room helpful porter gary, arrived new room inspected embarassingly hair sink new room, n't bathtub did n't want make anymore fuss just wanted settled new room, asking new room wanted opportunity remedy problem not write positive review.when arrived ny noticed billed credit card minibar did n't use minibar, called accounting department reversed charges implied n't mistake reverse charges.the hotel beautiful location excellent staff gracious aloof suggestions really decided write review, understand taking pride property work arrogance unacceptable suggestions improve hotel, hotel desk accounting department.i stayed 3 5 star hotels 20 countries continents seen hair bathroom charged minibar drinks not consumed, mistakes not happened housekeeping manager inspect room prior rented, clearly housekeeping issues general manager hotel needs address,  
old world charm stayed fairmont location excellent street copley plaza steps away prudential center newbury street, dinner oak room nice oak bar gorgeous.the check-in staff friendly helpful, liked room glance charming old world bb style, went bathroom hair tub sink tub needed reglazed, called desk advise hairy discovery apologized offered clean bathroom noticed hair ledge desk started wonder things, agreed new room helpful porter gary, arrived new room inspected embarassingly hair sink new room, n't bathtub did n't want make anymore fuss just wanted settled new room, asking new room wanted opportunity remedy problem not write positive review.when arrived ny noticed billed credit card minibar did n't use minibar, called accounting department reversed charges implied n't mistake reverse charges.the hotel beautiful location excellent staff gracious aloof suggestions really decided write review, understand taking pride property work arrogance unacceptable suggestions improve hotel, hotel desk accounting department.i stayed 3 5 star hotels 20 countries continents seen hair bathroom charged minibar drinks not consumed, mistakes not happened housekeeping manager inspect room prior rented, clearly housekeeping issues general manager hotel needs address,  