poor check-in service booked hotel room months advance holiday ensure proper experience family, paid extra stay 2 rooms executive floors 5 nights, family waited line desk 45 minutes transcontinental flight, line heard person upgraded executive room free charge did n't standard room available time, gave langham place benefit doubt highly regarded tripadvisor, eventually positive attitude turned sour desk informed wait additional hours rooms ready, booked months advance watched person executive room immediately free upgrade wait hours 45 minutes line, family relegated wander hotel streets exhausted long haul flight, no remedy offered, felt paid price discount service treatment,  
poor check-in service booked hotel room months advance holiday ensure proper experience family, paid extra stay 2 rooms executive floors 5 nights, family waited line desk 45 minutes transcontinental flight, line heard person upgraded executive room free charge did n't standard room available time, gave langham place benefit doubt highly regarded tripadvisor, eventually positive attitude turned sour desk informed wait additional hours rooms ready, booked months advance watched person executive room immediately free upgrade wait hours 45 minutes line, family relegated wander hotel streets exhausted long haul flight, no remedy offered, felt paid price discount service treatment,  