terrible service n't stay, friend decided stay hotel reading review new york times, unfortunately stay turned horrible experience.on day hotel asked desk book tour following evening, assured taken care, morning dropped desk check status tour told not booked report lobby evening tour, came evening told tour booked angry disappointed having plans fall decided try, asked desk book tour day, time tour booked desk quoted wrong price repeatedly, told cost 110 checked twice make sure correct end tour guide told cost tour 110 person, felt disgusted let incompetence hotel desk.in addition went desk make known bad experiences encountered couple hotel lost luggage forgetting room brought, room-by-room search locate luggage, people encountered allocated room allocated, incompetence terribly unseemly hotel positive reviews various places.the final insult asked manager make concerns known manager question treated utmost disrespect brushing comments not taking seriously, response want book hotel conclusion experience hotel el convento complete nightmare writing review warn fellow travelers terrible service hopes not awful experience friend did,  
terrible service n't stay, friend decided stay hotel reading review new york times, unfortunately stay turned horrible experience.on day hotel asked desk book tour following evening, assured taken care, morning dropped desk check status tour told not booked report lobby evening tour, came evening told tour booked angry disappointed having plans fall decided try, asked desk book tour day, time tour booked desk quoted wrong price repeatedly, told cost 110 checked twice make sure correct end tour guide told cost tour 110 person, felt disgusted let incompetence hotel desk.in addition went desk make known bad experiences encountered couple hotel lost luggage forgetting room brought, room-by-room search locate luggage, people encountered allocated room allocated, incompetence terribly unseemly hotel positive reviews various places.the final insult asked manager make concerns known manager question treated utmost disrespect brushing comments not taking seriously, response want book hotel conclusion experience hotel el convento complete nightmare writing review warn fellow travelers terrible service hopes not awful experience friend did,  