beautiful atmosphere customer service construction problems visited paradisius royal service march 24-31 cut trip short days mainly combination construction hotel customer service concerns, visited star hotels caribbean basis comparisons, hotel beautiful happened replacing sidewalks-the hammering incessant relentless day, raining half time trip hammering intolerable fourth consecutive day, spoke royal service staff said yes know tomorrow-and day.keep mind resort opened months ago-so staff new pretty inexperienced, witnessed yelling matches unhappy customers staff members did n't skills offer resolution, think boiled new staff focused policy customer service resulting inflexibility unhappy customers, sure spanish translation handbook not bilingual, hotel website claims staff bilingual probably 3-4 individuals speak english, hard time asking language barrier, n't waited restaurants passion waiter did n't speak english decided ignore completely.also aware tips not included inclusive claim, staff tell tips not necessary individuals live gratuity, course knowing chose tip frequently generously did notice tipped got best service did n't ignored royal service beach staff, decided leave early husband spoke royal service staff let know leaving early need check, not usual complainers construction conditions n't tolerable longer, manager natalya spoke husband promised send bellman room 12 noon scheduled meeting prior departure contact information, no bellman showed royal service twice 12:30pm bellman, 12:45pm royal service called ask needed bellman, manager natalya stood did n't bother return staff phone calls, surprised royal service staff rude checked actually irritated, n't trouble checked quietly exception husband meeting manager happened request.we hated leave bad flavor place example metaphor experience staff, continuously follow staff request breakfast menu not picked everyday told internet hotel later told available time lobby housekeeping barged knocking maid stood barked not come later, think aware issues trip helpful-definitely confirm no construction going,  
beautiful atmosphere customer service construction problems visited paradisius royal service march 24-31 cut trip short days mainly combination construction hotel customer service concerns, visited star hotels caribbean basis comparisons, hotel beautiful happened replacing sidewalks-the hammering incessant relentless day, raining half time trip hammering intolerable fourth consecutive day, spoke royal service staff said yes know tomorrow-and day.keep mind resort opened months ago-so staff new pretty inexperienced, witnessed yelling matches unhappy customers staff members did n't skills offer resolution, think boiled new staff focused policy customer service resulting inflexibility unhappy customers, sure spanish translation handbook not bilingual, hotel website claims staff bilingual probably 3-4 individuals speak english, hard time asking language barrier, n't waited restaurants passion waiter did n't speak english decided ignore completely.also aware tips not included inclusive claim, staff tell tips not necessary individuals live gratuity, course knowing chose tip frequently generously did notice tipped got best service did n't ignored royal service beach staff, decided leave early husband spoke royal service staff let know leaving early need check, not usual complainers construction conditions n't tolerable longer, manager natalya spoke husband promised send bellman room 12 noon scheduled meeting prior departure contact information, no bellman showed royal service twice 12:30pm bellman, 12:45pm royal service called ask needed bellman, manager natalya stood did n't bother return staff phone calls, surprised royal service staff rude checked actually irritated, n't trouble checked quietly exception husband meeting manager happened request.we hated leave bad flavor place example metaphor experience staff, continuously follow staff request breakfast menu not picked everyday told internet hotel later told available time lobby housekeeping barged knocking maid stood barked not come later, think aware issues trip helpful-definitely confirm no construction going,  