disappointing service experience benjamin echo varied experiences previous reviewers, making initial booking phone straightforward pleasant, contacting parent company affinia add extra night stay resulted saga e-mail exchanges prices finally resolved satisfaction final comments hotel excellent location convenient major attractions shopping facilities especially 51st street subway station right outside, suite 15th floor comfortable 2 adults child 8-night stay kitchenette added convenience particularly searched booking hotel, reviewer mentioned great supermarket round corner 3rd avenue 51st street, overall hotel great charm intimate boutique feel attractive decor staff friendly cheerful.our problems arose incidents disappointing service, checking suite air-con sitting-room faulty took 3 requests 24 hours fixed, evening returned friends requested drinks comfortable mezzanine lounge took requests reception 50 minutes orders produce 3 coffees tea second-last evening returned late sofabed not child, took 3 phone-calls housekeeping came astonishingly thing happened evening finally check 5am morning catch flight, mentioned reception evening not received express checkout room reception claimed case, no copy available inspect, return home e-mailed manager comments request final soon possible, hotel record not feel confident billed items correct, waiting response him.in short benjamin comfortable charming hotel experience let repeated failures service,  
disappointing service experience benjamin echo varied experiences previous reviewers, making initial booking phone straightforward pleasant, contacting parent company affinia add extra night stay resulted saga e-mail exchanges prices finally resolved satisfaction final comments hotel excellent location convenient major attractions shopping facilities especially 51st street subway station right outside, suite 15th floor comfortable 2 adults child 8-night stay kitchenette added convenience particularly searched booking hotel, reviewer mentioned great supermarket round corner 3rd avenue 51st street, overall hotel great charm intimate boutique feel attractive decor staff friendly cheerful.our problems arose incidents disappointing service, checking suite air-con sitting-room faulty took 3 requests 24 hours fixed, evening returned friends requested drinks comfortable mezzanine lounge took requests reception 50 minutes orders produce 3 coffees tea second-last evening returned late sofabed not child, took 3 phone-calls housekeeping came astonishingly thing happened evening finally check 5am morning catch flight, mentioned reception evening not received express checkout room reception claimed case, no copy available inspect, return home e-mailed manager comments request final soon possible, hotel record not feel confident billed items correct, waiting response him.in short benjamin comfortable charming hotel experience let repeated failures service,  