good bad ugly goodnew hotel quiet townclose metro old town trolley stops directly hotelcabs available desk staff helpful came checking outour group arrived lunch 2:30 time lunch not served bartender asked kitchen prepare lunch maybe westin consider having teach customer service class members staffthe rooms large clean beds comfortablethe bada reviewers mentioned true wall paper thinthe concierge service inconsistent answer phone times don'tthe goes shuttle service nice day service 7 days weekinconsistent service sauciety hotel restaurant starbucks lobby does not accept starbucks cardsthe uglysome staff sauciety hotel restaurant need customer service training, group brunch sunday aug. 10 2008 came horrific waitress grave displeasure meeting, seated came seated approximately 15 minutes, offered orange juice told like tea service juices later, serving tea bothered return table remove dishes, did returned rudely tea caddy table, asked finished needed additional assistance, mind attentive table directly opposite, hotel management hearing situation detail.i stay hotel truly believe just experiencing temporary growing pains,  
good bad ugly goodnew hotel quiet townclose metro old town trolley stops directly hotelcabs available desk staff helpful came checking outour group arrived lunch 2:30 time lunch not served bartender asked kitchen prepare lunch maybe westin consider having teach customer service class members staffthe rooms large clean beds comfortablethe bada reviewers mentioned true wall paper thinthe concierge service inconsistent answer phone times don'tthe goes shuttle service nice day service 7 days weekinconsistent service sauciety hotel restaurant starbucks lobby does not accept starbucks cardsthe uglysome staff sauciety hotel restaurant need customer service training, group brunch sunday aug. 10 2008 came horrific waitress grave displeasure meeting, seated came seated approximately 15 minutes, offered orange juice told like tea service juices later, serving tea bothered return table remove dishes, did returned rudely tea caddy table, asked finished needed additional assistance, mind attentive table directly opposite, hotel management hearing situation detail.i stay hotel truly believe just experiencing temporary growing pains,  