rude inept beautiful hotel amenities, booked 2 months advance, got long time reservation, said 1st night o.k, 3 days, not, try help not guarantee, room 100 quoted getting mgr, involved a.m. no p.m. make decision adjustment, left day, boston nice picturesque nightmare navigate, stayed new 7 mos, old renissance great, 120 cheaper, nicer amenities incl.37 lcd/h.d, t.v, great new health facility outstanding customer service, highly recommend,  
rude inept beautiful hotel amenities, booked 2 months advance, got long time reservation, said 1st night o.k, 3 days, not, try help not guarantee, room 100 quoted getting mgr, involved a.m. no p.m. make decision adjustment, left day, boston nice picturesque nightmare navigate, stayed new 7 mos, old renissance great, 120 cheaper, nicer amenities incl.37 lcd/h.d, t.v, great new health facility outstanding customer service, highly recommend,  