like hot, just returned 3 night stay hotel special trip mother daughter booked confirmed 2 months advance, arrival told problem not room view, actually meant given superior room presumably willing pay higher rate booked no offer given compensation reduction superior rate standard rate asked arrived temperatures 100 degrees hotel refused air conditioning not summer, advertise air conditioning website n't say ca n't switched june frying beds, guests complaining staff/management just shrugged off.generally disappointing really lovely hotel let poor attitude staff/management heard customer service,  
like hot, just returned 3 night stay hotel special trip mother daughter booked confirmed 2 months advance, arrival told problem not room view, actually meant given superior room presumably willing pay higher rate booked no offer given compensation reduction superior rate standard rate asked arrived temperatures 100 degrees hotel refused air conditioning not summer, advertise air conditioning website n't say ca n't switched june frying beds, guests complaining staff/management just shrugged off.generally disappointing really lovely hotel let poor attitude staff/management heard customer service,  