disaster, awful experience, travelling daughters mother law arrived messed booking no rooms, said just sister hotel pay taxi, asked map long way away, staff unhelpful did not ask seat long journey, no intention giving refund either.i refused hotel specifically booked centre mother law walk florence, make fuss ask manager staff started ringing hotel piazza santa novella finally agreed, luckily grand minerva better hotel staff fantastic giving choice twin rooms suite shown deciding, telling travel agent not send boscolo astoria recommending grand minerva,  
disaster, awful experience, travelling daughters mother law arrived messed booking no rooms, said just sister hotel pay taxi, asked map long way away, staff unhelpful did not ask seat long journey, no intention giving refund either.i refused hotel specifically booked centre mother law walk florence, make fuss ask manager staff started ringing hotel piazza santa novella finally agreed, luckily grand minerva better hotel staff fantastic giving choice twin rooms suite shown deciding, telling travel agent not send boscolo astoria recommending grand minerva,  