terrrible reception staff good location, uk trip advisor member, spent 5 nights beginning nov. arrived 9am understandably room not ready took walk came waited lobby area room, staff reception said ready, waiting hour asked room ready half hour left sat lobby, room deluxe 19th floor excellent, impressed size decor facilities, pool jacuzzi facilities excellent, staff lower opinion hotel 2 3 occasssions no answer reception posted note asking contact arrange refill mini bar, ordered breakfast bed arrived time looked great stone cold, tried phone somebody no answer, n't huge trolley came removed room got phone later afternoon told left corridor, remained 24hrs, check informed staff tried lots not able mini bar refilled used approx 45, told did n't matter n't charged, did n't complain breakfast cost approx 75, paid phone calls faulty phone went wrong disconnecting reception lost 40mins international phone card left, got uk charged 45 dollars, say not staff poor guys open doors collect deliver luggage pleasant helpful credit hotel, does n't conatct details web page n't really want phoning australia complain problems just experience, hotel really nice best sydney customer service things needs improve greatly,  
terrrible reception staff good location, uk trip advisor member, spent 5 nights beginning nov. arrived 9am understandably room not ready took walk came waited lobby area room, staff reception said ready, waiting hour asked room ready half hour left sat lobby, room deluxe 19th floor excellent, impressed size decor facilities, pool jacuzzi facilities excellent, staff lower opinion hotel 2 3 occasssions no answer reception posted note asking contact arrange refill mini bar, ordered breakfast bed arrived time looked great stone cold, tried phone somebody no answer, n't huge trolley came removed room got phone later afternoon told left corridor, remained 24hrs, check informed staff tried lots not able mini bar refilled used approx 45, told did n't matter n't charged, did n't complain breakfast cost approx 75, paid phone calls faulty phone went wrong disconnecting reception lost 40mins international phone card left, got uk charged 45 dollars, say not staff poor guys open doors collect deliver luggage pleasant helpful credit hotel, does n't conatct details web page n't really want phoning australia complain problems just experience, hotel really nice best sydney customer service things needs improve greatly,  