apart location nothing good say hotel surprised number people rate well.it hotel booked travel agent, spent 4 weeks italy booked hotels hotel websites researching trip adviser fantastic.anyway pitti palace, initially stayed night room dirty dark felt unclean, no power points lighting dark carpet filthy, needless say did n't sleep night.first thing morning emailed travel agent asked relocate hotel heading walking tour returning pitti palace week later.unfortunately big fashion event florence weekend 18 june hotels booked, addition hotel required 7 days notice cancellations, hotels booked directly required 24 hours notice.eventually travel agent managed upgrade room additional 50 euro night, room cleaner no option accept it.the staff reception stays rude indifferent busy surfing internet acknowledge walked past reception.on day arrival 1st stay english couple checking left luggage hotel did minute things, arriving hotel cash left bags disappeared, hotel maintained tourist walked street taken money, let assume did happen, not accept hotel did not think appropriate ensure bags secured area not easily accessible public,  
apart location nothing good say hotel surprised number people rate well.it hotel booked travel agent, spent 4 weeks italy booked hotels hotel websites researching trip adviser fantastic.anyway pitti palace, initially stayed night room dirty dark felt unclean, no power points lighting dark carpet filthy, needless say did n't sleep night.first thing morning emailed travel agent asked relocate hotel heading walking tour returning pitti palace week later.unfortunately big fashion event florence weekend 18 june hotels booked, addition hotel required 7 days notice cancellations, hotels booked directly required 24 hours notice.eventually travel agent managed upgrade room additional 50 euro night, room cleaner no option accept it.the staff reception stays rude indifferent busy surfing internet acknowledge walked past reception.on day arrival 1st stay english couple checking left luggage hotel did minute things, arriving hotel cash left bags disappeared, hotel maintained tourist walked street taken money, let assume did happen, not accept hotel did not think appropriate ensure bags secured area not easily accessible public,  