terible experience birthday stayed hotel liana birthday, supposed special treat turned special nightmare.we given garden room ground floor, connection garden faced garden wall, room basic furniture arrangement totally defied common sense, bathroom accessible removed desk chair, bathroom basic small ones elbows danger getting abbreviated brushing hair, stench room arrived attributed city problems, turned problem stench toilet hall, not sleep toilet used frequently night door toilet slammed time, lack sound proofing appear right room.to make reservation contacted hotel e-mail make inquiries regarding availability prices, offered room rate 150 euro night, final reservation phone did not want credit card number e-mail, checking charged 170 euro night, person corresponded e-mail offered 150 euro night not working day checking staff claimed no knowledge original rate quote correspondent left no notes effect, e-mail offering rate apparently not sufficient, wrote letter hotel owner/ manger describing experience received not word apology ignored, suggest travelers florence ignore hotel,  
terible experience birthday stayed hotel liana birthday, supposed special treat turned special nightmare.we given garden room ground floor, connection garden faced garden wall, room basic furniture arrangement totally defied common sense, bathroom accessible removed desk chair, bathroom basic small ones elbows danger getting abbreviated brushing hair, stench room arrived attributed city problems, turned problem stench toilet hall, not sleep toilet used frequently night door toilet slammed time, lack sound proofing appear right room.to make reservation contacted hotel e-mail make inquiries regarding availability prices, offered room rate 150 euro night, final reservation phone did not want credit card number e-mail, checking charged 170 euro night, person corresponded e-mail offered 150 euro night not working day checking staff claimed no knowledge original rate quote correspondent left no notes effect, e-mail offering rate apparently not sufficient, wrote letter hotel owner/ manger describing experience received not word apology ignored, suggest travelers florence ignore hotel,  