5 star room 3 star service pool wife stayed arts vacation, room nice clean, 5 star room standards, food restaurants good not excellent expensive, wine selection large, staff restaurants superb, hotel staff hand missed mark, hotel lets, asked types pillows online request, desk receptionist confirmed request, got room request not met, trouble working phone n't know phone, called help 4 times time told help way, no help arrived, requested birthday cake wife delievered particular time writing recieved confirmation writing, cake not delivered time, took lot work sorted, reservation restaurants writing recieved confirmation writing, arrived restaurant no record reservation, needed help printing boarding pass floor attendant worthless gave wrong information, issue pool, pool outdoors, pool icy cold time high season shock, view pool poor, pool small not lounge chairs, bar service ends 5pm think way thought, casino door brought guests not normally hotel, reminded sceen movie swingers, crowd casino bit annoying outside well.the hotel not beach close closest saw 100 yards, not stay hotel simply lacked service expects 5 star hotel particularly paying 5 star prices.however service not important want 5 star room close beach recommend,  
5 star room 3 star service pool wife stayed arts vacation, room nice clean, 5 star room standards, food restaurants good not excellent expensive, wine selection large, staff restaurants superb, hotel staff hand missed mark, hotel lets, asked types pillows online request, desk receptionist confirmed request, got room request not met, trouble working phone n't know phone, called help 4 times time told help way, no help arrived, requested birthday cake wife delievered particular time writing recieved confirmation writing, cake not delivered time, took lot work sorted, reservation restaurants writing recieved confirmation writing, arrived restaurant no record reservation, needed help printing boarding pass floor attendant worthless gave wrong information, issue pool, pool outdoors, pool icy cold time high season shock, view pool poor, pool small not lounge chairs, bar service ends 5pm think way thought, casino door brought guests not normally hotel, reminded sceen movie swingers, crowd casino bit annoying outside well.the hotel not beach close closest saw 100 yards, not stay hotel simply lacked service expects 5 star hotel particularly paying 5 star prices.however service not important want 5 star room close beach recommend,  