great customer service stayed 2nts return journey uk austalia month, arrived early hrs morning wanted speedy check-in got, hotel upgraded room booked nice surprise.we requested cot little boy wasnt room wait 20 min arrive looked like cage childs cot didnt bother putting little boy, room pretty standard little dissapointed meant 5 star hotel, decor dated need good refurb.but bed huge comy, breakfast fantastic- everybody service second none, little boy given plasic plate knife folk, child friendly, pool area clean towels provided complimentary bottles water, service staff pool area good nothing trouble offered apples lollypops cold towels freshen, great service, drinks little overpriced think expected half decent hotel, didnt eat hotel evening cant comment restaurants, checked-out transport not arrived lady reception stayed lobby contacted tour operator behalf chase, didnt need contact 5min late toke asked, great customer service, sum stay- dissapointed room decor excellent service recieved stay highly recommend hotel,  
great customer service stayed 2nts return journey uk austalia month, arrived early hrs morning wanted speedy check-in got, hotel upgraded room booked nice surprise.we requested cot little boy wasnt room wait 20 min arrive looked like cage childs cot didnt bother putting little boy, room pretty standard little dissapointed meant 5 star hotel, decor dated need good refurb.but bed huge comy, breakfast fantastic- everybody service second none, little boy given plasic plate knife folk, child friendly, pool area clean towels provided complimentary bottles water, service staff pool area good nothing trouble offered apples lollypops cold towels freshen, great service, drinks little overpriced think expected half decent hotel, didnt eat hotel evening cant comment restaurants, checked-out transport not arrived lady reception stayed lobby contacted tour operator behalf chase, didnt need contact 5min late toke asked, great customer service, sum stay- dissapointed room decor excellent service recieved stay highly recommend hotel,  