not good sofitel london love sofitel london vist new york coming thought try new york sofitel.i booked directly hotel telling usual 3pm check no problem told, guess delays arived 2:30 told needed wait, swift dicussion duty manager sorted things not great way start stay, promised breakfast came check forgotten, not great customer focused hotel, rooms good exec suite corner room windows sides not level comforts london pay room service tea/coffee, 500 night expect able make cup tea pay additional 20 tip, ok hotel good location near times square not high standards sofitel usually set,  
not good sofitel london love sofitel london vist new york coming thought try new york sofitel.i booked directly hotel telling usual 3pm check no problem told, guess delays arived 2:30 told needed wait, swift dicussion duty manager sorted things not great way start stay, promised breakfast came check forgotten, not great customer focused hotel, rooms good exec suite corner room windows sides not level comforts london pay room service tea/coffee, 500 night expect able make cup tea pay additional 20 tip, ok hotel good location near times square not high standards sofitel usually set,  