horrible customer service hotel stay february 3rd 4th 2007my friend picked hotel monaco appealing website online package included champagne late checkout 3 free valet gift spa weekend, friend checked room hours earlier came later, pulled valet young man just stood, asked valet open said, pull bags didn__Ç_é_ offer help, got garment bag suitcase came car key room number says not valet, car park car street pull, left key working asked valet park car gets, went room fine bottle champagne oil lotion gift spa, dressed went came got bed noticed blood drops pillows sheets pillows, disgusted just unbelievable, called desk sent somebody 20 minutes later, swapped sheets left apologizing, sunday morning called desk speak management sheets aggravated rude, apparently no manager kind supervisor weekend wait monday morning, young man spoke said cover food adding person changed sheets said fresh blood rude tone, checkout 3pm package booked, 12 1:30 staff maids tried walk room opening door apologizing closing, people called saying check 12 remind package, finally packed things went downstairs check, quickly signed paper took, way took closer look room, unfortunately covered food offered charged valet, called desk ask charges lady answered snapped saying aware problem experienced monday like told earlier, life treated like hotel, not sure hotel constantly problems lucky ones stay recommend anybody know,  
horrible customer service hotel stay february 3rd 4th 2007my friend picked hotel monaco appealing website online package included champagne late checkout 3 free valet gift spa weekend, friend checked room hours earlier came later, pulled valet young man just stood, asked valet open said, pull bags didn__Ç_é_ offer help, got garment bag suitcase came car key room number says not valet, car park car street pull, left key working asked valet park car gets, went room fine bottle champagne oil lotion gift spa, dressed went came got bed noticed blood drops pillows sheets pillows, disgusted just unbelievable, called desk sent somebody 20 minutes later, swapped sheets left apologizing, sunday morning called desk speak management sheets aggravated rude, apparently no manager kind supervisor weekend wait monday morning, young man spoke said cover food adding person changed sheets said fresh blood rude tone, checkout 3pm package booked, 12 1:30 staff maids tried walk room opening door apologizing closing, people called saying check 12 remind package, finally packed things went downstairs check, quickly signed paper took, way took closer look room, unfortunately covered food offered charged valet, called desk ask charges lady answered snapped saying aware problem experienced monday like told earlier, life treated like hotel, not sure hotel constantly problems lucky ones stay recommend anybody know,  