nice try stayed hotel day grand opening, booked 4 rooms expedia business trip, check process not smooth, arrived little 3pm desk clerk said n't sure room ready asked sit waiting area small 20 minutes later went desk no including mod bothered come inform status, sitting 10 feet away.when rest party arrived lost pre-paid reservations, did straighten timely manner blamed expedia.the female party room no blinds no curtains no phone, issue stay happened returned midnight, party returned room placed guest, imagine surprise entertainers following night gala room, took 2 hotel straighten situation.while hotel nice no offered inconveniences, really need improve processes service survive ny market,  
nice try stayed hotel day grand opening, booked 4 rooms expedia business trip, check process not smooth, arrived little 3pm desk clerk said n't sure room ready asked sit waiting area small 20 minutes later went desk no including mod bothered come inform status, sitting 10 feet away.when rest party arrived lost pre-paid reservations, did straighten timely manner blamed expedia.the female party room no blinds no curtains no phone, issue stay happened returned midnight, party returned room placed guest, imagine surprise entertainers following night gala room, took 2 hotel straighten situation.while hotel nice no offered inconveniences, really need improve processes service survive ny market,  