beautiful grounds hospitality lacking admit high expectations reading glowing reviews copamarina not, pay advance stay billed resort expected wait staff good quality speak english well.we stayed immediately hurricane dean passed island essentially no damage pr, drove noted strong dead fish odor, asked staff hurricane got no answer, desk staff efficient not welcoming, stayed melia ponce hilton caribe san juan warmly greetedat hotels, beach seaweed tons debris washed tide literally bulldozing away, process went entire 3 days beach completely unuseable entire time, know not helped feel lot better staff member acknowledged, room clean maintained grounds, constantly busy cutting bushes grass, spotless patio covered leaves twigs, children waiting pools leaves, called desk asked sweep wewere tracking lot dirt inside noone came, finally asked maid cleaning room employee talked personally entire stay quite pleasant, stay not near hotels town restaurants prepared eat 2 restaurants, evening went las palmas service impersonal efficient fine, planned eating alexandra, spent morning swimming pool skipped breakfast-we not big eaters opted lunch las palmas, ended worst service think remember restaurant, traveled states europe aware levels service, let explain open air restaurant walk pick want sit, male waiter acknowledged sat, point flag, menus brings 2 3, politely ask third.i flag water brings bottles, say thanks tap water fine, glasses tap water sit bar forever think maybe just standing near bar disinterested, flag order, says waitress maria, ok guess supposed know, apparently imposing clearly did not want, maria shows food, calm point asks want condiments 10 hamburger, yes, hamburger pretty dry figure wait come- wait wait, come-the tough parts pieces iceberg lettuce slice hard yellow tomato, mustard mayonaise, looks like heard, come-in large gravy pitchers, point wants know ok. tell no zero no service earlier, says people not teamwork, want speak manger, sure maybe fix things, no manager shows no waitress no ticket, finally just got left son 20 daughter 15. believe let know mom rude, 4 table eating wait staff just standing, got distinct feeling season really did n't care, night wewent yauco miles east delicious subway sandwiches excellent service man counter pleasantly joked cost 15, desk receptionist asked stay checked out.. fact busy answering phone calls clerk desk, lastly nice shallow pools, no pool service want food drink need hoof bar grounds,  
beautiful grounds hospitality lacking admit high expectations reading glowing reviews copamarina not, pay advance stay billed resort expected wait staff good quality speak english well.we stayed immediately hurricane dean passed island essentially no damage pr, drove noted strong dead fish odor, asked staff hurricane got no answer, desk staff efficient not welcoming, stayed melia ponce hilton caribe san juan warmly greetedat hotels, beach seaweed tons debris washed tide literally bulldozing away, process went entire 3 days beach completely unuseable entire time, know not helped feel lot better staff member acknowledged, room clean maintained grounds, constantly busy cutting bushes grass, spotless patio covered leaves twigs, children waiting pools leaves, called desk asked sweep wewere tracking lot dirt inside noone came, finally asked maid cleaning room employee talked personally entire stay quite pleasant, stay not near hotels town restaurants prepared eat 2 restaurants, evening went las palmas service impersonal efficient fine, planned eating alexandra, spent morning swimming pool skipped breakfast-we not big eaters opted lunch las palmas, ended worst service think remember restaurant, traveled states europe aware levels service, let explain open air restaurant walk pick want sit, male waiter acknowledged sat, point flag, menus brings 2 3, politely ask third.i flag water brings bottles, say thanks tap water fine, glasses tap water sit bar forever think maybe just standing near bar disinterested, flag order, says waitress maria, ok guess supposed know, apparently imposing clearly did not want, maria shows food, calm point asks want condiments 10 hamburger, yes, hamburger pretty dry figure wait come- wait wait, come-the tough parts pieces iceberg lettuce slice hard yellow tomato, mustard mayonaise, looks like heard, come-in large gravy pitchers, point wants know ok. tell no zero no service earlier, says people not teamwork, want speak manger, sure maybe fix things, no manager shows no waitress no ticket, finally just got left son 20 daughter 15. believe let know mom rude, 4 table eating wait staff just standing, got distinct feeling season really did n't care, night wewent yauco miles east delicious subway sandwiches excellent service man counter pleasantly joked cost 15, desk receptionist asked stay checked out.. fact busy answering phone calls clerk desk, lastly nice shallow pools, no pool service want food drink need hoof bar grounds,  