staff totally different planet, husband stayed pan pacific singapore 1 night weekend away, reservation online weekends package hotel offering online, stayed room 29-13.i wanted change details called hotel help, bad idea did n't know package booked kept asking got right hotel, exasperating 15 minutes phone hotel trying explain booked online reservation form managed resolve issue hotel website online phone staff help.on day checked informed reservation cancelled impolite manner, husband english ca n't speak mandarin, hotel check-in staff started speaking mandarin totally disregarding husband, thought inconsiderate staff 5-star hotel multi-racial country aware sensitivity, not, hotel kindly reinstate reservation not aware package comes, remind hotel staff happened stay, good thing upgraded room paranomic room paranomic balacony room, room typical 5-stars hotel good amenities comfy bed, bathroom sparkling clean shower difficult figure, spent 10 minutes trying read instructions given, balcony boring ugly balcony seen hotels, view good excellent view singapore skyline particularly breath-taking night, room service fast efficient, food nice serving big, check-out billed things supposedly free came package, pointed check-out staff counter-offered opinion forcefully putting nicely, end feel hotel doing goodwill waiving charges reservation printout stated, generally hotel delivered, staff did not, felt staff ill-informed impolite,  
staff totally different planet, husband stayed pan pacific singapore 1 night weekend away, reservation online weekends package hotel offering online, stayed room 29-13.i wanted change details called hotel help, bad idea did n't know package booked kept asking got right hotel, exasperating 15 minutes phone hotel trying explain booked online reservation form managed resolve issue hotel website online phone staff help.on day checked informed reservation cancelled impolite manner, husband english ca n't speak mandarin, hotel check-in staff started speaking mandarin totally disregarding husband, thought inconsiderate staff 5-star hotel multi-racial country aware sensitivity, not, hotel kindly reinstate reservation not aware package comes, remind hotel staff happened stay, good thing upgraded room paranomic room paranomic balacony room, room typical 5-stars hotel good amenities comfy bed, bathroom sparkling clean shower difficult figure, spent 10 minutes trying read instructions given, balcony boring ugly balcony seen hotels, view good excellent view singapore skyline particularly breath-taking night, room service fast efficient, food nice serving big, check-out billed things supposedly free came package, pointed check-out staff counter-offered opinion forcefully putting nicely, end feel hotel doing goodwill waiving charges reservation printout stated, generally hotel delivered, staff did not, felt staff ill-informed impolite,  