maybe 5 star service knocks stars overall nice hotel, not 5 star food better average carribean destination, service leaves lot desired, n't know want know care issues, approach not understand english, n't wrong realize foreign country speak english better speak spanish not knocking intelligence, saying cater english speaking tourists desk speaks english, called head office miami no help whatsoever.bottom line company own.some notes wrote, people come clean beach regularly.main lobby restaurant smells sewage meals..staff hotel worst experienced vacation maybe mexico, no desire helpful, pretend not understand say words spanish repeat want perfect english, exception bartenders pleasant, strange rarely saw tipped, example waiter got order screwed lunch day bound happen group 16 like ones mistake, instead just fixing order getting wanted remained trying convince n't fault not issue getting wrong said things happen, finally firmly tell just new order.also checking 16 given wrist bands, noticed 12 got colour 4 family got different colour, inquired given confusing explanation day not entirely sure colours mean led believe certain colours ca n't certain pools nice desk spoke english, explained needed use coming resort time n't stay like issue, clear not finally gave colour wristband, not staff desk insulted wife asking hotels worked implying unless work biz n't know funny able communicate insult no information coherently incredibly watered, little alcohol content, want real booze buy duty free bring hotel.head office no help, basically company geared taking money possible.one small incredibly brilliant ideas use towel cards, end day hand dirty towels instead getting clean towels like resorts carrying room towel cards like credit cards, saves lugging towels resort.if flight leaves 12pm noon shower courtesy room leave, essentially communal washroom shower.you ask extension checkout let stay room available, cost 20 hour, petty blare music beachside restaurant sounds like station not tuned properly, try hearing hour day trying eat.maintenance leaves lot desired, not working properly, light restaurant juice machine bar clogged drain, staff make no effort fixed right away does fixed maybe busy/short staffed, big resort.safe available 35 week, ca n't remember 5 star hotel charged use safe.the rooms large clean, group 18 17 year old cleaning staff did little organizing, shower removable shower head godsend small kids good pressure lots hot water.that, nice holiday far perfect 5 star experience,  
maybe 5 star service knocks stars overall nice hotel, not 5 star food better average carribean destination, service leaves lot desired, n't know want know care issues, approach not understand english, n't wrong realize foreign country speak english better speak spanish not knocking intelligence, saying cater english speaking tourists desk speaks english, called head office miami no help whatsoever.bottom line company own.some notes wrote, people come clean beach regularly.main lobby restaurant smells sewage meals..staff hotel worst experienced vacation maybe mexico, no desire helpful, pretend not understand say words spanish repeat want perfect english, exception bartenders pleasant, strange rarely saw tipped, example waiter got order screwed lunch day bound happen group 16 like ones mistake, instead just fixing order getting wanted remained trying convince n't fault not issue getting wrong said things happen, finally firmly tell just new order.also checking 16 given wrist bands, noticed 12 got colour 4 family got different colour, inquired given confusing explanation day not entirely sure colours mean led believe certain colours ca n't certain pools nice desk spoke english, explained needed use coming resort time n't stay like issue, clear not finally gave colour wristband, not staff desk insulted wife asking hotels worked implying unless work biz n't know funny able communicate insult no information coherently incredibly watered, little alcohol content, want real booze buy duty free bring hotel.head office no help, basically company geared taking money possible.one small incredibly brilliant ideas use towel cards, end day hand dirty towels instead getting clean towels like resorts carrying room towel cards like credit cards, saves lugging towels resort.if flight leaves 12pm noon shower courtesy room leave, essentially communal washroom shower.you ask extension checkout let stay room available, cost 20 hour, petty blare music beachside restaurant sounds like station not tuned properly, try hearing hour day trying eat.maintenance leaves lot desired, not working properly, light restaurant juice machine bar clogged drain, staff make no effort fixed right away does fixed maybe busy/short staffed, big resort.safe available 35 week, ca n't remember 5 star hotel charged use safe.the rooms large clean, group 18 17 year old cleaning staff did little organizing, shower removable shower head godsend small kids good pressure lots hot water.that, nice holiday far perfect 5 star experience,  