bit stuffy sister stayed night half day spa services, looking forward stay mo heard great things spa hotel, went amex platinum card breakfast lunch included stay, told upgrade available wasn't.checking swift asked wanted tea room obliged tea arrived remind hours later entering room single beds corner room away elevators exactly asked told noise sensitive, view breathless, nice view river nyc, quickly noticed hotel room hall construction using table saw deafening, quickly called desk try rectify situation unfortunately received unprofessional responses, basically woman desk said according no construction hall held phone asked hear saw blaring said no, felt calling liar, event said no rooms needed wait 20 minutes does n't stop, thought awful customer service hotel charging 549 night, waited 40 minutes saw did not stop called time bit aggressive manager came investigated stop, went lunch lounge spa pleasant, service prompt professional, food good, highlight trip spa, event remember long time, steam whirlpool offer treatments divine, towels water lavender infused cold towels fresh flowers, meticulously clean, general swedish massage shirodhara oil scalp massage, nice, relaxation room private beds treatments tea heavenly, went steam left just amazing generally not steam room, treatments decided grab food foods market early night room movie, great selection foods lot expensive, came turn service 10pm thought late service hey ny bed 10pm friday night breakfast morning good, service professional, returning room breakfast infamous table saw gear hall, oh well.overall mandarin oriental opinion place seen, celebrity sightings night spa services came 1800 n't help feel like staff management viewed common folk, hotel spa wonderful feel truly welcomed pampered, felt just tad stuffy, think stay usual addresses like seasons ritz-carlton,  
bit stuffy sister stayed night half day spa services, looking forward stay mo heard great things spa hotel, went amex platinum card breakfast lunch included stay, told upgrade available wasn't.checking swift asked wanted tea room obliged tea arrived remind hours later entering room single beds corner room away elevators exactly asked told noise sensitive, view breathless, nice view river nyc, quickly noticed hotel room hall construction using table saw deafening, quickly called desk try rectify situation unfortunately received unprofessional responses, basically woman desk said according no construction hall held phone asked hear saw blaring said no, felt calling liar, event said no rooms needed wait 20 minutes does n't stop, thought awful customer service hotel charging 549 night, waited 40 minutes saw did not stop called time bit aggressive manager came investigated stop, went lunch lounge spa pleasant, service prompt professional, food good, highlight trip spa, event remember long time, steam whirlpool offer treatments divine, towels water lavender infused cold towels fresh flowers, meticulously clean, general swedish massage shirodhara oil scalp massage, nice, relaxation room private beds treatments tea heavenly, went steam left just amazing generally not steam room, treatments decided grab food foods market early night room movie, great selection foods lot expensive, came turn service 10pm thought late service hey ny bed 10pm friday night breakfast morning good, service professional, returning room breakfast infamous table saw gear hall, oh well.overall mandarin oriental opinion place seen, celebrity sightings night spa services came 1800 n't help feel like staff management viewed common folk, hotel spa wonderful feel truly welcomed pampered, felt just tad stuffy, think stay usual addresses like seasons ritz-carlton,  