return 10th trip puerto rico 2nd stay westin, stay 5 years ago excellent room upgrade, trip gold level starwood card holders terrible, booking told travel agent did not want mountain view room booked resort view pool/partial ocean view king bed, arrived assigned mountain view room beds, nicely contacted desk tried explain resort view room view mountains, did different room king bed overlooking mountains roof parking garage, stayed night, entire night whistling sound went day night, explained situation standing desk 2 hours moved room view service road beds, starwood gold level member meant nothing hotel, spent remaining days room no wash cloths days no coffee days hair dryer, usually satisfy easily resort cares large groups coming conferences, return property, good features resort good features not worth trouble,  
return 10th trip puerto rico 2nd stay westin, stay 5 years ago excellent room upgrade, trip gold level starwood card holders terrible, booking told travel agent did not want mountain view room booked resort view pool/partial ocean view king bed, arrived assigned mountain view room beds, nicely contacted desk tried explain resort view room view mountains, did different room king bed overlooking mountains roof parking garage, stayed night, entire night whistling sound went day night, explained situation standing desk 2 hours moved room view service road beds, starwood gold level member meant nothing hotel, spent remaining days room no wash cloths days no coffee days hair dryer, usually satisfy easily resort cares large groups coming conferences, return property, good features resort good features not worth trouble,  