not impressed spotty service husband stayed birthday august 12-14th, stayed hotel weekends past month, better visits previous weekends chose stay time hoping good experience special weekend, wrong.initially excited concierge planning small surprise, upgrade complimentary dessert called confirm reservation know exact time arrival acknowledged birthday, lovely bottle champagne ice husband previous trips there.no greet arriving hotel carried luggage bellman saw coming hotel intercepted luggage, checked ann pleasant reception clerk remembered previous trips, told husband special occasion, given low floor city view looked pile construction, room plate raw salmon shrimp cocktail partially eaten, hallway smelled.after returned dinner later evening food hallway bag garbage room sitting outside, noticed drain room clogged decided report morning.after returned hotel 4pm day clog drain not fixed no special amenity delivered garbage bag morning guests room room not cleaned, called asking room cleaned drain fixed, husband inquired separately gentleman guest reception assured fixed additional special amenity, way dinner gentleman elevator confirmed hotel room number publicly remembered husband item list, returned dinner night plate chocolate covered strawberries room, unfortunately not eat warm just dinner dessert room cleaned albeit haphazardly hastily not drain, figured checking morning refrain commenting problems overall stay hotel price competitive not service majority hotel staff, think star property simple unclogging drain multiple requests, bright light stay came kamlyn rise bar, infectious laugh great demeanor attentive mingles guests, disappointing stay anomaly likely stay true 5 star properties time ny,  
not impressed spotty service husband stayed birthday august 12-14th, stayed hotel weekends past month, better visits previous weekends chose stay time hoping good experience special weekend, wrong.initially excited concierge planning small surprise, upgrade complimentary dessert called confirm reservation know exact time arrival acknowledged birthday, lovely bottle champagne ice husband previous trips there.no greet arriving hotel carried luggage bellman saw coming hotel intercepted luggage, checked ann pleasant reception clerk remembered previous trips, told husband special occasion, given low floor city view looked pile construction, room plate raw salmon shrimp cocktail partially eaten, hallway smelled.after returned dinner later evening food hallway bag garbage room sitting outside, noticed drain room clogged decided report morning.after returned hotel 4pm day clog drain not fixed no special amenity delivered garbage bag morning guests room room not cleaned, called asking room cleaned drain fixed, husband inquired separately gentleman guest reception assured fixed additional special amenity, way dinner gentleman elevator confirmed hotel room number publicly remembered husband item list, returned dinner night plate chocolate covered strawberries room, unfortunately not eat warm just dinner dessert room cleaned albeit haphazardly hastily not drain, figured checking morning refrain commenting problems overall stay hotel price competitive not service majority hotel staff, think star property simple unclogging drain multiple requests, bright light stay came kamlyn rise bar, infectious laugh great demeanor attentive mingles guests, disappointing stay anomaly likely stay true 5 star properties time ny,  