think trip bad, evening paradise sept 20/08 marble floors stairs leading rooms extremely wet slipped tried best not broke toes, room fridge not working called 3 days finally barely worked, no remote tv given, trolley main reception area beach time, boat bar open night friday, main bar reception pool bar closed 6:00 pm, casino like vegas ghost town 50 n't think win, food comperable cuban food expect cuba, reception staff unbelievably rude seen tourists complaining various inconveniences, went far say guests liars, tipped maid 10.00 morning service terrible, tipped day couple dollars choclates got towels not replaced complaints, finally went stole 10 towels cart hid room, did n't need rose pedals sink needed towels, staff nice bartenders waiters tipped, night checkout wanted book room 3 hours extra flight time, told come 9 morning went 9 told come 9:30. told fine cost 10.00 hour no problem, 3 times trolley card work did n't, staff person opened door seriously think works pass card room, happened earlier locked, finally took shower did n't male staff member decide let damn shower, yelled swear word imaginable finally left, n't know, manager hotel calls minutes later asks doing believe, pool beach n't, ca n't outside compound unless tour unless n't like jewerly, airport charged 50.00 overweight problem did n't buy actually wanted 70.00 canadian, thing figure clothes damp weighed scales fixed, said seen complain hotel did, ps ladies male staff like roaches leave, lock valuable, better n't go.i cuba day week safe people honest town safe.good luck dc toronto ontario,  
think trip bad, evening paradise sept 20/08 marble floors stairs leading rooms extremely wet slipped tried best not broke toes, room fridge not working called 3 days finally barely worked, no remote tv given, trolley main reception area beach time, boat bar open night friday, main bar reception pool bar closed 6:00 pm, casino like vegas ghost town 50 n't think win, food comperable cuban food expect cuba, reception staff unbelievably rude seen tourists complaining various inconveniences, went far say guests liars, tipped maid 10.00 morning service terrible, tipped day couple dollars choclates got towels not replaced complaints, finally went stole 10 towels cart hid room, did n't need rose pedals sink needed towels, staff nice bartenders waiters tipped, night checkout wanted book room 3 hours extra flight time, told come 9 morning went 9 told come 9:30. told fine cost 10.00 hour no problem, 3 times trolley card work did n't, staff person opened door seriously think works pass card room, happened earlier locked, finally took shower did n't male staff member decide let damn shower, yelled swear word imaginable finally left, n't know, manager hotel calls minutes later asks doing believe, pool beach n't, ca n't outside compound unless tour unless n't like jewerly, airport charged 50.00 overweight problem did n't buy actually wanted 70.00 canadian, thing figure clothes damp weighed scales fixed, said seen complain hotel did, ps ladies male staff like roaches leave, lock valuable, better n't go.i cuba day week safe people honest town safe.good luck dc toronto ontario,  