definitely substandard booked nights novotel benoa advice travel agent unhappy stay.problems largely attributable peak season resort fully booked, kind service not acceptable, check-in slow service assistant holding papers, spite request booking time adjacent rooms not strange request family kids disappointment given distant rooms floor, lodging formal complaint hotel manager impossibile nobody, deputy manager greeted complaints balinese smile no action not apologies, promised change second night forgotten soon day, got room 8 pm no towels, rooms tables light bed missing read novotel benoa following day asked swap dinner vouchers contemplated 1/2 board lunch vouchers, time told unpolite way not possible second attempt told possible 1 day stay, logic, nobody tell hotel standard rooms large quite old need restyling, balinese wooden style ok items furniture damaged, bathroom quite simple poor, towels far large soft.the view rooms hopeless messy backyard, rooms 3-storey wing view price overlooking swimming pool, matter luck mr.customer resort split parts main road benoa novotel employee facilitating street crossing thanks noisy whistle stop cars mopeds, rooms sea certainly better noisy, travel agencies know advise customers, cheaper rooms obviously lower quality neighbouring resorts benoa not inconvenience, common areas resort contrary quite nice huge lobby nice swimming pools, overall style cute typical bali, nice beach umbrellas sunbeds.breakfast rich, tried beach restaurant twice happy, timely service good food.novotel benoa surey solution experience bad luck, negative quality price ratio,  
definitely substandard booked nights novotel benoa advice travel agent unhappy stay.problems largely attributable peak season resort fully booked, kind service not acceptable, check-in slow service assistant holding papers, spite request booking time adjacent rooms not strange request family kids disappointment given distant rooms floor, lodging formal complaint hotel manager impossibile nobody, deputy manager greeted complaints balinese smile no action not apologies, promised change second night forgotten soon day, got room 8 pm no towels, rooms tables light bed missing read novotel benoa following day asked swap dinner vouchers contemplated 1/2 board lunch vouchers, time told unpolite way not possible second attempt told possible 1 day stay, logic, nobody tell hotel standard rooms large quite old need restyling, balinese wooden style ok items furniture damaged, bathroom quite simple poor, towels far large soft.the view rooms hopeless messy backyard, rooms 3-storey wing view price overlooking swimming pool, matter luck mr.customer resort split parts main road benoa novotel employee facilitating street crossing thanks noisy whistle stop cars mopeds, rooms sea certainly better noisy, travel agencies know advise customers, cheaper rooms obviously lower quality neighbouring resorts benoa not inconvenience, common areas resort contrary quite nice huge lobby nice swimming pools, overall style cute typical bali, nice beach umbrellas sunbeds.breakfast rich, tried beach restaurant twice happy, timely service good food.novotel benoa surey solution experience bad luck, negative quality price ratio,  