different experience stayed property december 2006 visit relatives kids city holiday season, stayed 4 nights.my experience really different expected 5 star hotel, stayed ritz season hotels usally really great.the doorman good helpful getting taxi.the spa small massage got good staff nice, work room excellent.1, came limo lga 30 min drive depending traffic hotel limo service arrival great bring childrens seats limo important 4-year old 7 month year old, 2. doorman bellservice quick luggage loaded effecient manner.3, check greeted nicely small chest filed toy bin little ones, check-in process fast room quickly, room baby crib requested small stuffed bears girls, rate 750.00 night premium room view statue liberty.4, fun starts room clearly room handicapped, not handicapped nor family believe rooms used people really need, no bath tub essential babies, hotel aware coming kids shocked called room told premium rooms totally booked, asked upgraded said 250.00 night suite, said fine quickly moved suite view tall buildings views statue liberty, wasnt going again.5, suite quite large nyc thought apointed, nice living room nice master bedroom wondeful bathroom closets, expect flat screen tvs not amazing travel asia rooms advanced, bathtub great especially wife daughters long day city, no wireless internet dsl charge, location way mid-town taxi rides necessary location great business traveler financial district.6, bar lobby nice views bay food good appetizers lounge think 11th great drink wonderful views.concierge felt little asked no 3 times movie list dvds little ones came did recommend quite restaraunts eat offered make reservations us.7, day departure 30 degress windy flight 5:00pm requested late check, denied, stunned paying 1100 night 4 nights small children, wife not big deal just cruised city hours, bellman checked luggage storage basically entertain kids warm 4 hours went airport, decided comment card room time im 33 let management know going, im really not picky felt known.i contacted 6 weeks later manager hotel apologetic actually offered free night time come did not ask nor did expect, asked didnt ask check-out late check-out, said 5-star hotel, nice really did appreciate asked come said probably not stay 4 seasons time, nice really did end sending free night letter.overall nice hotel great location financial district bit away mid-town just things happened, btw girl checked handicapped room denied request late check-out, polite ill let decide think reading review,  
different experience stayed property december 2006 visit relatives kids city holiday season, stayed 4 nights.my experience really different expected 5 star hotel, stayed ritz season hotels usally really great.the doorman good helpful getting taxi.the spa small massage got good staff nice, work room excellent.1, came limo lga 30 min drive depending traffic hotel limo service arrival great bring childrens seats limo important 4-year old 7 month year old, 2. doorman bellservice quick luggage loaded effecient manner.3, check greeted nicely small chest filed toy bin little ones, check-in process fast room quickly, room baby crib requested small stuffed bears girls, rate 750.00 night premium room view statue liberty.4, fun starts room clearly room handicapped, not handicapped nor family believe rooms used people really need, no bath tub essential babies, hotel aware coming kids shocked called room told premium rooms totally booked, asked upgraded said 250.00 night suite, said fine quickly moved suite view tall buildings views statue liberty, wasnt going again.5, suite quite large nyc thought apointed, nice living room nice master bedroom wondeful bathroom closets, expect flat screen tvs not amazing travel asia rooms advanced, bathtub great especially wife daughters long day city, no wireless internet dsl charge, location way mid-town taxi rides necessary location great business traveler financial district.6, bar lobby nice views bay food good appetizers lounge think 11th great drink wonderful views.concierge felt little asked no 3 times movie list dvds little ones came did recommend quite restaraunts eat offered make reservations us.7, day departure 30 degress windy flight 5:00pm requested late check, denied, stunned paying 1100 night 4 nights small children, wife not big deal just cruised city hours, bellman checked luggage storage basically entertain kids warm 4 hours went airport, decided comment card room time im 33 let management know going, im really not picky felt known.i contacted 6 weeks later manager hotel apologetic actually offered free night time come did not ask nor did expect, asked didnt ask check-out late check-out, said 5-star hotel, nice really did appreciate asked come said probably not stay 4 seasons time, nice really did end sending free night letter.overall nice hotel great location financial district bit away mid-town just things happened, btw girl checked handicapped room denied request late check-out, polite ill let decide think reading review,  