service, arrival caribe club shown room smelt bed not ideal mother daughter patio door obviously broken previously lock did not work bent, porter rang reception told bring single bed, nothing happened walked reception minute walk wind rain told not change rooms overbooked sent couple alternative hotel night, told returned 2pm following day given different room availability, thomson rep no help, went room maids dragging filthy bed room balancing coffee table precariously wardrobe leaving no room hanging clothes, not hung room room smelt awful, dragged tired selves buffet restaurant seated wait minutes served, asked waiter water wine did not arrive 10 minutes later asked, oh, given impression nuisance really asking service, happened repeatedly fact meal time received service asking day breakfast, unsurprisingly followed customer satisfaction survey passed sure numerous complaints, bar service buffet exellent, food fresh varied really little point venturing la carte restaurants food near good buffet attended far quickly, ca n't recall seeing flies impressive considering fairly open air thoroughly enjoyed meals, managed change rooms day whilst beds no smell issues really resolved, towels grey colour little putting jumping shower, given small bath towel no consideration hair hand towels, fan room continually clicked really unusable, air conditioning control box no controls outside remove panel exposed wires changing temperature switch on/off way, not ideal, repair man came simply shook head pulled cover showed fiddle controls way, repeating story thomson rep simply said n't near wires wet hair, useful, thought not, check day phoned guest services asked porter collect cases, not unreasonable request no lifts rooms 10 minute walk reception, phone calls hour later waiting porter, luckily saw walking luggage, absolutely appalling, extensive moan enjoyed holiday really feel service lets caribe club significantly, people moaned language barrier n't feel fair spanish speaking island not expect speak english, think service restaurant higher standard better review, ultimately think thomson need provide better service reps. whilst friendly problems presented did not deal, highly recommend thomson long haul flights planes fantastic far roomier virgin atlantic ba,  
service, arrival caribe club shown room smelt bed not ideal mother daughter patio door obviously broken previously lock did not work bent, porter rang reception told bring single bed, nothing happened walked reception minute walk wind rain told not change rooms overbooked sent couple alternative hotel night, told returned 2pm following day given different room availability, thomson rep no help, went room maids dragging filthy bed room balancing coffee table precariously wardrobe leaving no room hanging clothes, not hung room room smelt awful, dragged tired selves buffet restaurant seated wait minutes served, asked waiter water wine did not arrive 10 minutes later asked, oh, given impression nuisance really asking service, happened repeatedly fact meal time received service asking day breakfast, unsurprisingly followed customer satisfaction survey passed sure numerous complaints, bar service buffet exellent, food fresh varied really little point venturing la carte restaurants food near good buffet attended far quickly, ca n't recall seeing flies impressive considering fairly open air thoroughly enjoyed meals, managed change rooms day whilst beds no smell issues really resolved, towels grey colour little putting jumping shower, given small bath towel no consideration hair hand towels, fan room continually clicked really unusable, air conditioning control box no controls outside remove panel exposed wires changing temperature switch on/off way, not ideal, repair man came simply shook head pulled cover showed fiddle controls way, repeating story thomson rep simply said n't near wires wet hair, useful, thought not, check day phoned guest services asked porter collect cases, not unreasonable request no lifts rooms 10 minute walk reception, phone calls hour later waiting porter, luckily saw walking luggage, absolutely appalling, extensive moan enjoyed holiday really feel service lets caribe club significantly, people moaned language barrier n't feel fair spanish speaking island not expect speak english, think service restaurant higher standard better review, ultimately think thomson need provide better service reps. whilst friendly problems presented did not deal, highly recommend thomson long haul flights planes fantastic far roomier virgin atlantic ba,  