poor service booked hotle month advance, arrival informed room unavailable problem, transferred hotel having told issue 25 people affected, substitute hotel poorly located consequence break berlin ruined, staff alex plaza unhelpful n't care attitude, got strong impression secondary guests, disappointed,  
poor service booked hotle month advance, arrival informed room unavailable problem, transferred hotel having told issue 25 people affected, substitute hotel poorly located consequence break berlin ruined, staff alex plaza unhelpful n't care attitude, got strong impression secondary guests, disappointed,  