good frequent business traveler 4 stars plus hotels spent unexpected long weekend miami august 2006. selective rooms service, decided stay mandarin oriental stayed, no real unobstructed views bay rooms skyline views bay views, problems started check-in explained wanted high floor quiet great views sunrise off-season offered upgrade junior suite slightly higher rate accepted went room realized handicapped accessible reason crib views skyline, room not jr suite said sunrise good views, morning realized sun rising hotel, called manager left message complain said switch room did not 8 pm evening, said really late leaving, trip delayed 2 days working desk day noticed stream ants wastebasket, called manager heard voicemail went downstairs speak manager directly alerted answered phone doing so.when got desk manager apologized issues said upgraded best suite hotel stay remaining nights current rate, suite amazing, did not upgrade extent just wanted room no ants, leaving discovered ant problem vertical initial room able care issue.good rooms large renovated nice amenities, manager really trying service manager spoke competent hopefully things turned service area excellent, food good quality expected, beach area nice good service did not notice bugs, location.excellent spa took advantage best massages ask beth pricey main reason return hotel, pedicure feel overpriced worth, staff spa wonderful.poor pool area small gets noisy, service getting issues.however planning returning spa,  
good frequent business traveler 4 stars plus hotels spent unexpected long weekend miami august 2006. selective rooms service, decided stay mandarin oriental stayed, no real unobstructed views bay rooms skyline views bay views, problems started check-in explained wanted high floor quiet great views sunrise off-season offered upgrade junior suite slightly higher rate accepted went room realized handicapped accessible reason crib views skyline, room not jr suite said sunrise good views, morning realized sun rising hotel, called manager left message complain said switch room did not 8 pm evening, said really late leaving, trip delayed 2 days working desk day noticed stream ants wastebasket, called manager heard voicemail went downstairs speak manager directly alerted answered phone doing so.when got desk manager apologized issues said upgraded best suite hotel stay remaining nights current rate, suite amazing, did not upgrade extent just wanted room no ants, leaving discovered ant problem vertical initial room able care issue.good rooms large renovated nice amenities, manager really trying service manager spoke competent hopefully things turned service area excellent, food good quality expected, beach area nice good service did not notice bugs, location.excellent spa took advantage best massages ask beth pricey main reason return hotel, pedicure feel overpriced worth, staff spa wonderful.poor pool area small gets noisy, service getting issues.however planning returning spa,  