not great stayed ritz-carlton december 21-23 2007. lovely hotel great location opinions noted trip advisors true reported service not ritz standards, say time staying ritz-carlton hotel tend stay upscale hotels agree service accommodations not great, not great beds not, like not big deal makes wonder short-cuts taken like sheets really clean arrived, huge fiasco bell desk took luggage hours arrive rooms turns really problem desk, room service took extremely long time arrive, add frustration buttons phones not programmed properly called bell desk in-room dining answer sort worked problem, sympathize issues arisen katrina first-timer like tough consider staying ritz-carlton based experience.what great lounge called library, nice place couples relax drink listen music, husband cigar aware n't like sort thing ventilated not bothered smoke, hotel decorated beautifully holidays, full-size gingerbread house kids just loved did,  
not great stayed ritz-carlton december 21-23 2007. lovely hotel great location opinions noted trip advisors true reported service not ritz standards, say time staying ritz-carlton hotel tend stay upscale hotels agree service accommodations not great, not great beds not, like not big deal makes wonder short-cuts taken like sheets really clean arrived, huge fiasco bell desk took luggage hours arrive rooms turns really problem desk, room service took extremely long time arrive, add frustration buttons phones not programmed properly called bell desk in-room dining answer sort worked problem, sympathize issues arisen katrina first-timer like tough consider staying ritz-carlton based experience.what great lounge called library, nice place couples relax drink listen music, husband cigar aware n't like sort thing ventilated not bothered smoke, hotel decorated beautifully holidays, full-size gingerbread house kids just loved did,  