maybe individual tale woes, stayed april points platinum starwood member, reviews great want tell tale woe word caution, felt sorry staff dealt disaster quite embarrased..1 disaster 1 room suite arrived problem electronic lock no key hotel master key open, supposed fixed following day not, finally really push hotel manager lock apologized quickly moved nice room balcony view2 disaster 2 started raining water started pouring ceiling light fixtures flat panel tv, room number 2. grabbed tv not damaged went desk flabbergasted..3 disaster 3 went dinner hotel service bad comped meal.. gave price meal waiter staff embarrased hotel4 disaster 4 not really disaster upgraded room massive jacuzzi bathrooms, decided jacuzzi relax guessed switch did n't work fact came socket tub.the renovation hotel taken far longer expected hope fixed, really liked folks working hope westin management issues fixed,  
maybe individual tale woes, stayed april points platinum starwood member, reviews great want tell tale woe word caution, felt sorry staff dealt disaster quite embarrased..1 disaster 1 room suite arrived problem electronic lock no key hotel master key open, supposed fixed following day not, finally really push hotel manager lock apologized quickly moved nice room balcony view2 disaster 2 started raining water started pouring ceiling light fixtures flat panel tv, room number 2. grabbed tv not damaged went desk flabbergasted..3 disaster 3 went dinner hotel service bad comped meal.. gave price meal waiter staff embarrased hotel4 disaster 4 not really disaster upgraded room massive jacuzzi bathrooms, decided jacuzzi relax guessed switch did n't work fact came socket tub.the renovation hotel taken far longer expected hope fixed, really liked folks working hope westin management issues fixed,  