nice place.. reserved 2 rooms special rate meant not amend cancel booking pay upfront credit card, thought fine saw no reason cancel, travellers missed flight needed room.upon check explained 11pm way man saw, tried book problems think new, senior worker came assist, firstly told not paid reserved rooms card tried not cancelling second room earlier sold, minute later discovered actually paid room rooms nor paid, not friendliest people customer service skills leave alot desired positive note really loved room spacious nicely decorated plus weekend break, saw lady staff helpful friendly especially got blisters walking 14 hours, ate breakfast hotel reading seeing odd way served, ate stresemann cafe road cheaper lovely location hotel great, 700m potsdamer platz 5min walk checkpoint charlie.nice addition chocolate santa placed door saturday niklaustag.overall youre town weeked want central want reasonably cheap having resort hostel place perfect,  
nice place.. reserved 2 rooms special rate meant not amend cancel booking pay upfront credit card, thought fine saw no reason cancel, travellers missed flight needed room.upon check explained 11pm way man saw, tried book problems think new, senior worker came assist, firstly told not paid reserved rooms card tried not cancelling second room earlier sold, minute later discovered actually paid room rooms nor paid, not friendliest people customer service skills leave alot desired positive note really loved room spacious nicely decorated plus weekend break, saw lady staff helpful friendly especially got blisters walking 14 hours, ate breakfast hotel reading seeing odd way served, ate stresemann cafe road cheaper lovely location hotel great, 700m potsdamer platz 5min walk checkpoint charlie.nice addition chocolate santa placed door saturday niklaustag.overall youre town weeked want central want reasonably cheap having resort hostel place perfect,  