poor results service concerns resort service received there.upon arrival pleased esthetics hotel lobby excited beginning vacation, enjoyed exploring different hotels property riding trolley enjoying co-travelers meeting new friends.however week progressed realized unable type service disappointed week went on.it took 5 days hand towels, no face clothes available, glasses cups changed rooms, simply rinsed left, dirty rings week, left outside room, none maid__Ç_é_ carts, no bottled water left arrived room, took days water supplied ensure safe drinking water, told desk drink tap water in-fact incorrect, specifically asked desk numerous occasions towels water disappointed time not supplied, bar fridge room really included follow employee did re-fills pointed wanted, room dailey really cleaned late day, couple times not went dinner, 3 4 rooms traveling party got 1 occasion each.we did not receive beach towels room__Ç came vip package, did not receive fruit basket requested sunwing representative, located hotel hotel communicate, party group did not room block reserved vip guests, resolved persistence desk guest, able retain 1 4 rooms check day luggage storage took lot effort desk manager, fact rooms left unoccupied area not true said not offer service occupancy, selling points package sunwing ability room/rooms day.the golf course conveniently located resort property condition dismal, internet hotel did not work desk advised guests not post sign warn people money machine, asking resolution lost money unwilling offer, husband required touch business regularly spent double needed internet access week, did not personally visit casino told guests issues honesty dealers, brought casino staffs attention unwilling correct situation, food ok not great repetitive, employees spoke little no english ability express concerns fruitless, try communicate just, staff desk rude portrayed care attitude__Ç, great large local market beach, ironically venders spoke perfect english, friendly, interesting efforts witnessed required compete business, costumes evening outstanding overall boring no english did not know said sung, no audience interaction night, year resort different evening english creative, unable determine sit prestige section lack english, service bars atrocious, head bartender pool bar hotel spent time hotel phone cel phone did serving drinks, asking drink liquor water inconvenient, ask times unresponsive, lack response indicated did not care guests not important, husband co-traveller gave large tips arrival bars ensure excellent service, 10.00 20.00 tips did no 1.00 none, line time received exceptional service expect vacation outside complex, did not vacation fight service irritated lack, not fun selves bob marsha rest traveling party trip disappointing.we punta cana, resort deterrred wanting back.i contacted travel agent 2 times direction bring someones attention correction not received response emails,  
poor results service concerns resort service received there.upon arrival pleased esthetics hotel lobby excited beginning vacation, enjoyed exploring different hotels property riding trolley enjoying co-travelers meeting new friends.however week progressed realized unable type service disappointed week went on.it took 5 days hand towels, no face clothes available, glasses cups changed rooms, simply rinsed left, dirty rings week, left outside room, none maid__Ç_é_ carts, no bottled water left arrived room, took days water supplied ensure safe drinking water, told desk drink tap water in-fact incorrect, specifically asked desk numerous occasions towels water disappointed time not supplied, bar fridge room really included follow employee did re-fills pointed wanted, room dailey really cleaned late day, couple times not went dinner, 3 4 rooms traveling party got 1 occasion each.we did not receive beach towels room__Ç came vip package, did not receive fruit basket requested sunwing representative, located hotel hotel communicate, party group did not room block reserved vip guests, resolved persistence desk guest, able retain 1 4 rooms check day luggage storage took lot effort desk manager, fact rooms left unoccupied area not true said not offer service occupancy, selling points package sunwing ability room/rooms day.the golf course conveniently located resort property condition dismal, internet hotel did not work desk advised guests not post sign warn people money machine, asking resolution lost money unwilling offer, husband required touch business regularly spent double needed internet access week, did not personally visit casino told guests issues honesty dealers, brought casino staffs attention unwilling correct situation, food ok not great repetitive, employees spoke little no english ability express concerns fruitless, try communicate just, staff desk rude portrayed care attitude__Ç, great large local market beach, ironically venders spoke perfect english, friendly, interesting efforts witnessed required compete business, costumes evening outstanding overall boring no english did not know said sung, no audience interaction night, year resort different evening english creative, unable determine sit prestige section lack english, service bars atrocious, head bartender pool bar hotel spent time hotel phone cel phone did serving drinks, asking drink liquor water inconvenient, ask times unresponsive, lack response indicated did not care guests not important, husband co-traveller gave large tips arrival bars ensure excellent service, 10.00 20.00 tips did no 1.00 none, line time received exceptional service expect vacation outside complex, did not vacation fight service irritated lack, not fun selves bob marsha rest traveling party trip disappointing.we punta cana, resort deterrred wanting back.i contacted travel agent 2 times direction bring someones attention correction not received response emails,  