bad management participant phoenix rock n roll marathon booked hotel using priority club points marathon website listed hotel having race day shuttle hotel guests.i arrived hotel check asked shuttle schedule, representative desk told n't shuttle arranged private party booked separately sales department, told need provide transportation race start, couple questions finally asked manager.while waiting manager arrive gals gave snotty smile stated sorry misinformation walked away.after 15 minutes desk manager arrived told shuttle included special marathon rate sold 3 months, informed not listed website booked accordingly, said know information wrong no shuttle, asked solve replied taxi, guests lobby booked hotel pretense race day shuttle transportation.the manager unwilling help remedy situation took position booked wrong rate, morning dropped alternate transportation informed crown plaza shuttle stuck traffic miles race participants not make start time.my previous experiences crown plaza hotels icp chain general great customer service willing help, attitude entire desk barrage employees unacceptable, big event misadvertising spoiled many.i not recommend hotel, management not concerned guest satisfaction,  
bad management participant phoenix rock n roll marathon booked hotel using priority club points marathon website listed hotel having race day shuttle hotel guests.i arrived hotel check asked shuttle schedule, representative desk told n't shuttle arranged private party booked separately sales department, told need provide transportation race start, couple questions finally asked manager.while waiting manager arrive gals gave snotty smile stated sorry misinformation walked away.after 15 minutes desk manager arrived told shuttle included special marathon rate sold 3 months, informed not listed website booked accordingly, said know information wrong no shuttle, asked solve replied taxi, guests lobby booked hotel pretense race day shuttle transportation.the manager unwilling help remedy situation took position booked wrong rate, morning dropped alternate transportation informed crown plaza shuttle stuck traffic miles race participants not make start time.my previous experiences crown plaza hotels icp chain general great customer service willing help, attitude entire desk barrage employees unacceptable, big event misadvertising spoiled many.i not recommend hotel, management not concerned guest satisfaction,  