terrible experience just got punta cana june 11. having stayed beach palace hotels ignored poor reviews decided, booked 4 rooms beach resort beach plus package, arrival 2 4 rooms broken a/cs, fixed really cooled properly moved room, rooms scratched tvs old showers low water pressure look needing remodeling, not expectedfor 4 star resort, evening no hot water 4 rooms, called problem told working iton day 2 lost power 3, did not power 4pm, asked generators told did not work lack use, fed probelms demanded mk tours rep. explained problems offered upgade palace 520 room rest week, unacceptable, wife threatened cancel 2 future bookings course lie did not act, aparently worked, sent speak general manager resort explain problem, receptive immedietly moved 12 palace resort, point thought salvage 4 days vacation, apon moving room palace a/c did not work, came fix did fan time, positive note beach food good, dont think ill stay resort,  
terrible experience just got punta cana june 11. having stayed beach palace hotels ignored poor reviews decided, booked 4 rooms beach resort beach plus package, arrival 2 4 rooms broken a/cs, fixed really cooled properly moved room, rooms scratched tvs old showers low water pressure look needing remodeling, not expectedfor 4 star resort, evening no hot water 4 rooms, called problem told working iton day 2 lost power 3, did not power 4pm, asked generators told did not work lack use, fed probelms demanded mk tours rep. explained problems offered upgade palace 520 room rest week, unacceptable, wife threatened cancel 2 future bookings course lie did not act, aparently worked, sent speak general manager resort explain problem, receptive immedietly moved 12 palace resort, point thought salvage 4 days vacation, apon moving room palace a/c did not work, came fix did fan time, positive note beach food good, dont think ill stay resort,  