great staff arrived 1pm no issue checking early, upgraded better category main hotel tower, rooms trendy nice extras, reviewers commented reason ear plugs room, hear neighbors room, vary based room neighbors asked guests experiences not issues, second day spoke desk great, moved garden lanis room private patio jacuzzi tub, rooms n't updated clean quiet romantic.koco great food yes prices high no higher resort metropolitan city, tried agave restaurant 10th floor not impressed wait staff salads bugs them.i considering destination wedding puerto rico went check property potential location, event space beautiful options customize event, banquet manager cristina ramos responsive great suggestions.both issues commented noise room food quickly addressed management easy work eager,  
great staff arrived 1pm no issue checking early, upgraded better category main hotel tower, rooms trendy nice extras, reviewers commented reason ear plugs room, hear neighbors room, vary based room neighbors asked guests experiences not issues, second day spoke desk great, moved garden lanis room private patio jacuzzi tub, rooms n't updated clean quiet romantic.koco great food yes prices high no higher resort metropolitan city, tried agave restaurant 10th floor not impressed wait staff salads bugs them.i considering destination wedding puerto rico went check property potential location, event space beautiful options customize event, banquet manager cristina ramos responsive great suggestions.both issues commented noise room food quickly addressed management easy work eager,  