disappointed basic standard resort royal service arrived family 6 people including mum firstly met long wait reception heat day, 3 rooms virtually good room decor quality just adequate not expect 5* resort, ala'carte resteraunts great especially capri sea food la gondola italian la pagoda thai, whatch bar staff main bar looking big tippers leave waiting served, grounds kept immaculate little train runs regularly bell boys stop ride carts.some staff not fluent english tried speak spanish basic level communication difficult, decided upgrade royal service days vacation wish day experience totally different 5* expected normal standard room return royal service money charge negociated arrival,  
disappointed basic standard resort royal service arrived family 6 people including mum firstly met long wait reception heat day, 3 rooms virtually good room decor quality just adequate not expect 5* resort, ala'carte resteraunts great especially capri sea food la gondola italian la pagoda thai, whatch bar staff main bar looking big tippers leave waiting served, grounds kept immaculate little train runs regularly bell boys stop ride carts.some staff not fluent english tried speak spanish basic level communication difficult, decided upgrade royal service days vacation wish day experience totally different 5* expected normal standard room return royal service money charge negociated arrival,  