nice rooms stayed room 310 lovely king fireplace, room bathroom excellent spacious overlooking street, hasten add room reserved number not available desk clerk assigned inferior room, refusing room upgraded terrific room 310. continental breakfast cheap relatively tasty nice setting, locale hotel convenient japantown not great walking neighborhood, concierge roberto peach true professional helping needed excellent knowledge city, problems property result desk staff, issues came stay:1 sent package usps express mail called times insure aware arrival, called arrived told turned away, human error blamed mispelled registration concluded intended recipient n't staying hotel, reasonable n't called times alert package, express packages did expect, add insult injury guy turned away people spoke, manager did good job obtaining package prior arrival phone calls missed important business package, file ineptitude.2 party college age men began night room floors total property, music rowdy behaviour, let 11pm began calling night manager.he said check, hour later no change says sent n't know going, implore, 1 hour later no change, says tell, no results lie awake 4am checkout early flight, desk question night manager says group watching movie got excited certain parts, guests asked, told quiet replied, replied n't good responsibility lets group people room does nothing consequenses.no response night manager continues busy work checkout, simply stated not pay night owed apology, reply n't disturbed you., asked general manager day received, received mail 10 days later credited night.in summary lovely rooms bush league desk management, lost night sleep kind service not look city scores hotels,  
nice rooms stayed room 310 lovely king fireplace, room bathroom excellent spacious overlooking street, hasten add room reserved number not available desk clerk assigned inferior room, refusing room upgraded terrific room 310. continental breakfast cheap relatively tasty nice setting, locale hotel convenient japantown not great walking neighborhood, concierge roberto peach true professional helping needed excellent knowledge city, problems property result desk staff, issues came stay:1 sent package usps express mail called times insure aware arrival, called arrived told turned away, human error blamed mispelled registration concluded intended recipient n't staying hotel, reasonable n't called times alert package, express packages did expect, add insult injury guy turned away people spoke, manager did good job obtaining package prior arrival phone calls missed important business package, file ineptitude.2 party college age men began night room floors total property, music rowdy behaviour, let 11pm began calling night manager.he said check, hour later no change says sent n't know going, implore, 1 hour later no change, says tell, no results lie awake 4am checkout early flight, desk question night manager says group watching movie got excited certain parts, guests asked, told quiet replied, replied n't good responsibility lets group people room does nothing consequenses.no response night manager continues busy work checkout, simply stated not pay night owed apology, reply n't disturbed you., asked general manager day received, received mail 10 days later credited night.in summary lovely rooms bush league desk management, lost night sleep kind service not look city scores hotels,  